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Center for Curriculum and Transfer Articulation
Retail Sales Manager
Major: 5405
First Term: 2009 Spring    Final Term: Current
Award: CCL
Total Credits: 24
CIPS Code: 19.0902
Initiating College: Mesa Community College
Program Availability: College-Specific
Occupational Area: Business, Management, and Administration
Instructional Council: Family and Consumer Sciences (34)
GPA: 2.00

Detailed Program Information

Description: The Certificate of Completion (CCL) in Retail Sales Manager is designed for students with an interest in retail store management. Students learn about apparel and retail store management, merchandising, salesmanship, customer service, basic computer systems, and human resources. They develop the ability to train and manage personnel in a store, display and merchandise their areas or store, effectively train personnel to sell the merchandise, and manage stocks and profitability. Completers of this certificate will have interned with a store manager for a minimum of 240 hours. Career placement would be at the Department or Area Sales Manager position.

Consumer Program Costs and Career Information

Program Notes:
+ indicates course has prerequisites and/or corequisites.
Students must earn a grade of "C" or better for all courses required within the program.

Program Prerequisites
 Credits: 3
 MKT/TEC109Introduction to Fashion Merchandising3
Required Courses
 Credits: 24
 BPC110Computer Usage and Applications (3) OR 
 CIS105Survey of Computer Information Systems (3)3
 MGT229Management and Leadership I (3) OR 
 MGT253Owning and Operating a Small Business (3)3
 TEC151Display and Visual Merchandising3
 TEC250Apparel Quality Analysis3
 TEC255Fashion Retail Merchandising3
 TEC260Fashion Sales Management3
 TEC272++Retail Merchandising Internship (any module) OR (1-3) 
 TQM101Quality Customer Service (3)3

Program Competencies
1.Describe basic CIS/Computer concepts and programming techniques. (BPC110, CIS105)
2.Apply management techniques to finance and control, merchandising, sales, promotion, operations, and stock shrinkage. (MGT229, MGT253)
3.Demonstrate the dynamics and interactions characteristic of groups within an organizational environment. (MGT229, MGT253)
4.Apply management techniques to finance and control, merchandising, sales, promotion, operations, and stock shrinkage. (TEC260)
5.Interpret daily, weekly, or monthly stock and sales reports to evaluate past performance, appraise current plans, and make future plans. (TEC255)
6.Utilize sales presentation skills as they relate to the fashion industry. (TEC151)
7.Coordinate displays, advertising, and personal selling efforts. (TEC151)
8.Identify and select specific merchandise which will satisfy the needs and wants of potential customers. (TEC222)
9.Identify fabric and its performance characteristics which consumers want in the use and care of merchandise. (TEC222)
10.Analyze quality differences for ready-to-wear apparel. (TEC250)
11.Explain internship in retail sales management. (TEC272++, TQM101)
12.Describe ways to create customer satisfaction in the credit/financial industry including responsiveness, reliability, empathy and tangible service. (TQM101 TEC272++)
13.Explain the sewing process and use of pressing equipment and sewing tools appropriately when constructing apparel. (TEC250)