Airline Operations: Passenger Services
| Major: 5452 First Term: 2010 Spring Final Term: 2012 Fall Award: CCL Total Credits: 10 CIPS Code: 49.0104 | Initiating College: Rio Salado College Program Availability: College-Specific Occupational Area: Hospitality and Tourism: Hospitality Instructional Council: Occupational Administrators(53) GPA: 2.00 |
Detailed Program Information | |
Description: The Certificate of Completion in Airline Operations: Passenger Services is designed to provide students with training in airline ticketing and passenger services. Courses cover all facets of airline passenger services including ticketing, fares, payments, baggage, and standby procedures. Rules and regulations of the Federal Aviation Administration are emphasized.
Program Notes:
Students must earn a grade of "C" or better for all courses required within the program.
+ indicates course has prerequisites and/or corequisites.
++ indicates any module.
Program Notes:
Students must earn a grade of "C" or better for all courses required within the program.
+ indicates course has prerequisites and/or corequisites.
++ indicates any module.
| Required Courses | |||
|---|---|---|---|
| Credits: 10 | |||
| AIR103 | Basic Reservations Procedures | 3 | |
| + | AIR112 | Airline Ticketing Procedures | 3 |
| + | AIR116 | Airline Gate Procedures | 3 |
| + | AIR123 | Baggage Service Agent (1) OR | |
| BPC+++++ | Any Business-Personal Computer Course (1) OR | ||
| CIS+++++ | Any Computer Information Systems Course (1) | 1 | |
| Program Competencies | |||
|---|---|---|---|
| 1. | Write and perform entries related to airline fares and the passenger name record. (AIR103, AIR112) | ||
| 2. | Use the information retrieval system to complete passenger requests. (AIR112) | ||
| 3. | Use automated ticketing and check-in options and procedures. (AIR116) | ||
| 4. | Identify procedures for accepting and ticketing passengers. (AIR112, AIR116) | ||
| 5. | Identify procedures for dealing with hazardous materials. (AIR103) | ||
| 6. | Define various computer terms. (AIR123, BPC+++++, CIS+++++) | ||
All information published is subject to change without notice. Every effort has been made to ensure the accuracy of information presented, but based on the dynamic nature of the curricular process, course and program information is subject to change in order to reflect the most current information available.