Course Description

This twelve hour, 3 day training program provides an overview of Business Process Analysis projects, preparation of project participants for change, and facilitation skills to manage even the most challenging teams. It will also provide the “how to’s” for documenting and improving business processes, managing projects from beginning to end, preparing project deliverables so that they are understandable and useful, and completing projects by implementing the improvements.

Once the class is completed, each Analyst trainee will be paired with a Senior Organizational Process Analyst, who will provide ongoing support and coaching through the duration of their initial improvement project.

Course Objectives

• Understand the role of an Analyst on a business process analysis project.
• Facilitate a business process documentation and improvement session.
• Prepare groups for change.
• Manage the change process.
• Document an existing process in both textual and visual formats.
• Lead a team through a business process improvement session using various tools.
• Plan a project from beginning to end.
• Manage a business analysis project.
• Implement the new processes developed during a Business Process Analysis project.

Course Manual