The Organizational Process Analysis Team (OPAT) continually strives to improve its business processes
and services offered through the discovery and development of new and innovative ideas. The new OPAT
program will leverage the time and expertise of the OPAT analysts by training departmental employees
to perform their own business process documentation and improvement projects. The OPAT will act as a teacher and coach to the department’s Analyst
trainee. As the Analyst trainee becomes more proficient in the skills required to facilitate, analyze, and
manage projects and business processes, the OPAT’s role and time commitment can gradually decrease,
freeing the OPAT for additional projects.
In addition to training Analysts, the OPAT also offers training for Project Champions and Team Members to ensure a successful Business Process Analysis project.
This twelve hour, 3 day training program provides an overview of Business Process Analysis projects,
preparation of project participants for change, and facilitation skills to manage even the most challenging teams.
It will also provide the “how to’s” for documenting and improving business processes, managing projects from beginning
to end, preparing project deliverables so that they are understandable and useful, and completing projects by implementing
the improvements.
Once the class is completed, each Analyst trainee will be paired with a Senior Organizational Process Analyst, who will provide ongoing
support and coaching through the duration of their initial improvement project.
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This two hour course is designed for the leadership of departments that will be completing Business Process Analysis projects.
The Project Champion Training course covers the role of a Champion, an overview of Business Process Analysis, change management,
and a brief discussion of what is taught in the Business Process Analyst Training Course.
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This one hour course is designed for departmental staff members that will be working on Business Process Analysis projects. The Team Member Training course provides an overview of Business Process Analysis, and explains the responsibilites of a Team Member so that they are fully prepared to contribute on Business Process Analysis projects.
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Business Process Analyst Training classes are scheduled on an as-needed basis.
When there is a sufficient number of participants interested in the training, a class will be scheduled.
If you are interested in attending, or if you would like to receive additional information about the
training opportunity, please send inquiries to: opat@domail.maricopa.edu.
Learn more about the trainers.
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