Maricopa Community Colleges  AIR105   20004-99999 
Official Course Description:   MCCCD Approval:  04/25/00  
AIR105      20004-99999 LEC 3 Credit(s) 3 Period(s)
Automated Ticketing
Introduction to automated ticketing procedures. Payment procedures also included. Overview of baggage processes and checking in passengers. Prerequisites: AIR104.
 
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MCCCD Official Course Competencies:
 
AIR105   20004-99999 Automated Ticketing
1. Describe procedures for accepting various types of passengers for airplane transport. (I)
2. Differentiate between baggage accepted for transport as checked baggage and baggage accepted as carry-on. (II)
3. Determine when and how excess charges should be assessed for baggage. (II)
4. List steps for checking in passengers for airplane travel. (II)
5. List the various forms of payment and determine how to process each type. (III)
6. Explain the various types of non-revenue and reduced-rate ticketing. (IV)
7. Demonstrate the ability to produce and accept automated tickets. (V)
8. Perform basic ticket entries including fares. (V)
9. Describe all ticketing options. (V)
10. Demonstrate the procedure to process standby passengers. (V)
11. Define and explain terms related to passenger boarding totals and history. (VI)
12. Use a computer to perform various automated ticketing procedures. (I-VI)
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MCCCD Official Course Outline:
 
AIR105   20004-99999 Automated Ticketing
    I. Passenger Acceptance Procedures
        A. Unaccompanied Minors
        B. Armed Individuals
        C. Guards with Prisoner(s)
        D. Physically Challenged Individuals
        E. Jump Seat Riders
        F. Non-Revenue Passengers
      II. Baggage
          A. Baggage Acceptance
            1. Acceptable Articles
            2. Conditionally Accepted Articles
            3. Unacceptable Articles
          B. Baggage Allowances and Service Charges
            1. Baggage Allowances
            2. Excess Baggage Charge
            3. Government Excess Baggage Authorization/Ticket
            4. Excess Value
          C. Baggage in Aircraft Cabin
            1. Carry-On Baggage
            2. Cabin Seat Baggage
          D. Baggage Tags
            1. Identification Tags
            2. Destination Tags
            3. Information Tags
          E. Check-in Procedures
          F. Baggage Services
        III. Payment
            A. Cash
            B. Check
            C. Credit Card
            D. Prepaid Ticket
            E. Government Transportation Request
            F. State Transportation Request
            G. Transportation Voucher
            H. Frequent Flyer Certificate
            I. Other Passes
          IV. Non-Revenue/Reduced Rate Ticketing
              A. Passes
              B. Refund Application
            V. Automated Ticketing
                A. Features
                  1. Keyboard Lay-out
                  2. Control CRT
                  3. Error Response
                B. Ticketing Options
                  1. Forms of Payment
                  2. Name Selection
                  3. Passenger Type
                  4. Segment Selection
                  5. Connection Selection
                  6. No fare
                  7. Fare/Tax Input
                  8. Foreign Currency
                C. Liner Fare Ladders
                  1. Read
                  2. Construct
                D. Miscellaneous
                  1. Conjunction Tickets
                  2. Re-issues
                E. Stored Ticketing
                F. Ticketing Remarks
                G. List Display
                  1. Entry
                  2. Option Codes
                H. Standby Passengers
              VI. Boarding Totals
                  A. Passenger Boarding Totals
                    1. Entry
                    2. Display
                  B. Changing Segment Status
                    1. Segment Status Codes
                    2. Entries
                  C. Passenger Name Record History
                    1. Entry
                    2. Display
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