| 1.
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Demonstrate effective communication skills. (I)
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| 2.
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Explain documentation procedures required in the reservations process.
(II)
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| 3.
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Explain availability displays. (III)
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| 4.
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Practice using availability displays. (III)
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| 5.
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Define terms related to fares. (IV)
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| 6.
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Identify various fare rules. (IV)
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| 7.
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Explain procedures for pricing fares. (IV)
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| 8.
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Summarize procedures for selling fares. (IV)
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| 9.
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Describe procedures for locating the lowest possible fare. (IV)
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| 10.
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Explain procedures for handling special requests. (V)
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| 11.
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Schedule seat assignments. (V)
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| 12.
|
Summarize ticketing procedures. (VI)
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