Maricopa Community Colleges  AMX129   20012-20086 
Official Course Description: MCCCD Approval: 07/22/08
AMX129 20012-20086 L+L 2 Credit(s) 4 Period(s)
Account Maintenance
Overview of account maintenance procedures. Status changes, replacement cards, fee adjustments, account cancellations, and account reinstatements.
Prerequisites: AMX127 or permission of Department or Division.
Go to Competencies    Go to Outline
 
MCCCD Official Course Competencies:
 
AMX129   20012-20086 Account Maintenance
1. Identify the procedures for changing an address on an account. (I)
2. Describe the procedures for replacing lost, stolen, and/or non- received cards. (II)
3. Describe mailing list options. (III)
4. Demonstrate the method for canceling an existing account. (IV)
5. State when it is appropriate to issue a membership fee adjustment. (V)
6. List criteria for adding additional cardmembers to an account. (VI)
7. Identify selection criteria for issuing upgraded cards. (VII)
8. Demonstrate the method for reinstating a cancelled account. (VIII)
Go to Description    Go to top of Competencies
 
MCCCD Official Course Outline:
 
AMX129   20012-20086 Account Maintenance
    I. Address Change
        A. Procedures
          1. Verification
          2. Account Exceptions
          3. Anniversary Date Criteria
          4. State Exceptions
          5. Foreign Address Change Requests
        B. Computer Screen
        C. Address Format
        D. Returned Mail
      II. Card Replacements
          A. Procedures
            1. Verification
            2. Account Exceptions
            3. Average Processing Times
            4. Bureau of Control Form
          B. Computer Screens
          C. Lost, Stolen, and/or Non-Received Cards
          D. Emergency Card Replacement
        III. Mailing List Option
            A. Policy
            B. Call Handling Criteria
          IV. Account Cancellations
              A. Procedures
                1. Verification
                2. Account Exceptions
                3. Save-A-Member
                4. Structure Change
              B. Computer Screens
              C. Listing Cancellations
            V. Membership Fee Adjustments
                A. Fee Billings
                  1. Fee Table
                  2. Flexible Fee Program
                B. Fee Credit Procedures
                  1. When to Issue a Credit
                  2. Fee Adjustment Processing
                  3. Pro-Rated Fee Credit
                  4. Net Fee
              VI. Additional Cards
                  A. Criteria for Issuance
                  B. Call Handling Criteria
                  C. Procedures
                VII. Upgraded Card Procedures
                    A. Selection Criteria
                    B. Card Conversion Procedures
                    C. Dial Transfer Criteria
                  VIII. Account Reinstatement
                      A. Call Handling Criteria
                      B. Reinstatement Maintenance
                  Go to Description    Go to top of Competencies    Go to top of Outline