| 1.
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Explain the provisions of the Fair Credit Billing Act. (I)
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| 2.
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Identify and describe the procedures for suppressing past due notices
on an account. (II)
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| 3.
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List general service establishment case types. (III)
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| 4.
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Describe case set-up procedures. (III)
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| 5.
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Describe non-company merchandise inquiries/disputes case types and
set-up procedures. (IV)
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| 6.
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Describe procedures for handling various airline inquiries/disputes.
(V)
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| 7.
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Define internal research as it relates to billing inquiries. (VI)
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| 8.
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List criteria for issuing credit balance refunds. (VII)
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| 9.
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List various types of fraud. (VIII)
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| 10.
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Describe criteria for handling telephone calls relating to fraud.
(VIII)
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| 11.
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Identify various types of policy adjustments. (IX)
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| 12.
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Describe procedures for opening and closing a case. (X)
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