Maricopa Community Colleges  AIR165   20014-99999 
Official Course Description:   MCCCD Approval:  05/22/01
AIR165      20014-99999 LEC 3 Credit(s) 3 Period(s)
Overview of Flight Schedules/Itineraries
Basic reservation information including flight schedules, itineraries, and fares. Handling travel agent calls also covered. Prerequisites: None.
 
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MCCCD Official Course Competencies:
 
AIR165   20014-99999 Overview of Flight Schedules/Itineraries
1. Explain a timetable on a flight schedule. (I)
2. Read various flight schedules. (I)
3. Define terms related to itineraries. (II)
4. Create itineraries. (II)
5. Price and change itineraries. (II)
6. Describe types of fares. (III)
7. Differentiate between various types of fares. (III)
8. Summarize procedures for discount fares. (IV)
9. Demonstrate ability to handle a telephone call from a travel agent. (V)
10. Summarize the privacy act regarding passenger information. (VI)
11. Explain procedures for releasing passenger information. (VI)
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MCCCD Official Course Outline:
 
AIR165   20014-99999 Overview of Flight Schedules/Itineraries
    I. Flight Schedules
        A. Overview
        B. Timetable
        C. Reading
      II. Itineraries
          A. Terms
          B. Types
          C. Creation
          D. Changes
          E. Pricing
          F. Cancelled
          G. Reinstating
        III. Fare Types
            A. One-Way
            B. Round Trip Excursion Penalty
            C. Military
            D. Government
            E. Senior Fare
            F. Bereavement
            G. Infant
            H. Internet/Web Specials
          IV. Discount Fares
              A. Senior Fare
              B. Coupons
              C. Ticket Designator
            V. Travel Agency Phone Calls
                A. Overview
                B. Types
                  1. Inside Travel Agents
                  2. Outside Travel Agents
                C. Reasons Travel Agents Call
                D. Procedures
                E. Travel Agency Passenger Name Record (PNR)
                  1. Access
                  2. Differences
                  3. Process to Convert
                F. Issue Ticket
                G. Making Changes to Travel Agency Issued Tickets
              VI. Passenger Information
                  A. Privacy Act
                  B. When to Release Information
                  C. Employee Information
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