| 1.
|
Use Reservation Sales Agent Reference manual. (I)
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| 2.
|
Use Atlas to assist customers. (II)
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| 3.
|
Identify terms of the Special Travel Account Record System (STARS).
(III)
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| 4.
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Explain STARS. (III)
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| 5.
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Access information found in STARS. (III)
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| 6.
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Identify various commuter routes. (IV)
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| 7.
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Identify various codeshare partners. (IV)
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| 8.
|
Price and book a codeshare flight. (IV)
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| 9.
|
Price and book a commuter flight. (IV)
|
| 10.
|
Explain flight information (FLIFO). (V)
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| 11.
|
Interpret FLIFO. (V)
|
| 12.
|
Summarize procedures for making changing to flights. (VI)
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| 13.
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Practice changing flights. (VI)
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| 14.
|
Notify a passenger of a flight schedule change. (VII)
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| 15.
|
Retrieve and read a flight schedule change in the Passenger Name
Record (PNR). (VII)
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| 16.
|
Schedule passengers on an alternative flight. (VII)
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