| 1.
|
List and explain parts of a phone console. (I)
|
| 2.
|
Use an automated phone system. (I)
|
| 3.
|
Communicate effectively in a friendly and confident manner. (II)
|
| 4.
|
Describe the standards for in call and wrap up processes. (III)
|
| 5.
|
Practice receiving phone calls. (III)
|
| 6.
|
Identify the components of the customer check list. (IV)
|
| 7.
|
Utilize check list to determine what action was taken to resolve
customer situations. (IV)
|
| 8.
|
Differentiate between transportation and travel vouchers. (V)
|
| 9.
|
Identify issues requiring a transferable voucher. (V)
|
| 10.
|
Use contract entry screens for creating vouchers. (V)
|
| 11.
|
Review various processing screens within the computer system. (VI)
|
|