| 1.
|
Utilize various computer programs. (I)
|
| 2.
|
Review customers' personal information for accuracy. (I)
|
| 3.
|
Create tickets and follow-up screens using appropriate computerized
program. (I)
|
| 4.
|
Practice logging customer feedback into computer system. (I)
|
| 5.
|
Inspect vouchers for correct name, amount, and reason code. (I, II)
|
| 6.
|
Use various product and subject codes for required areas. (II)
|
| 7.
|
Demonstrate ability to retrieve archived and stored reservations.
(III)
|
| 8.
|
Locate duplicate files in tracking system. (IV)
|
| 9.
|
Complete specific types of processing files. (IV)
|
| 10.
|
Demonstrate effective communication skills. (V)
|
|