| 1.
|
Describe communication techniques when interacting with people with
disabilities. (I)
|
| 2.
|
Fulfill special meal, service, or equipment requests. (I)
|
| 3.
|
Review guidelines and requirements for cabin pets. (I)
|
| 4.
|
Describe steps to make a reservation using compensation voucher. (II)
|
| 5.
|
List rules regarding military, government, and proprietary fares. (II)
|
| 6.
|
Process gift certificate purchasing calls. (III)
|
| 7.
|
Familiarize with electronic services available to customers. (III)
|
| 8.
|
Interpret general pricing fare displays. (IV)
|
| 9.
|
Explain surcharges. (IV)
|
| 10.
|
Explain booking and change rules to passengers. (IV)
|
|