Maricopa Community Colleges  AIR106   20084-99999 
Official Course Description: MCCCD Approval: 05/27/08
AIR106 20084-99999 LEC 3 Credit(s) 3 Period(s)
Reservations/Sales Training III
Expands on concepts and techniques of reservations/sales. Includes expanded miscellaneous functions and introduces advanced seat assignments, vacation packages, and ticketing.
Prerequisites: AIR104.
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MCCCD Official Course Competencies:
 
AIR106   20084-99999 Reservations/Sales Training III
1. Define and explain terms related to Advanced Seat Assignments. (I)
2. Write and perform the entry to assign, cancel, and change advanced seat assignments. (I)
3. Explain the use of non-revenue passenger records and codes. (II)
4. Define and explain terms related to passenger boarding totals and history. (II)
5. Explain procedures for reinstating a cancelled itinerary. (II)
6. Explain procedures for completing special services. (II)
7. Differentiate between various aircraft types and codes. (III)
8. Describe vacation package services and procedures. (IV)
9. Identify the components of a ticket. (V)
10. Write the appropriate entries to complete the ticket. (V)
11. Determine form of payment and complete necessary paperwork for the payment. (V)
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MCCCD Official Course Outline:
 
AIR106   20084-99999 Reservations/Sales Training III
    I. Advanced Seat Assignment
        A. Introduction
        B. Displays
        C. Entries
        D. Error Responses
        E. Additional Considerations
      II. Miscellaneous Functions
          A. Non-Revenue Passenger Name Records
            1. Non-Revenue Travel Codes
            2. Positive Space Passenger Name Records
            3. Space Available Passenger name Records
          B. Passenger Boarding Total
            1. Entry
            2. Display
          C. Cancelled Itinerary
            1. Location
            2. Reinstatement
          D. Passenger Name Record History
            1. Entry
            2. Display
          E. Special Services
            1. Air Carrier Access Act
            2. Wheelchair
            3. Special Requests
        III. Aircraft
            A. Types
              1. Airways
              2. Express
            B. Codes
          IV. Vacation Packages
              A. Use
              B. Benefits
              C. Procedures
            V. Ticketing
                A. Basic Information
                  1. Introduction
                  2. Pre-Printed Areas
                  3. Required Entries
                  4. Conditional Entries
                  5. Open Jaw
                  6. Combinability
                B. Forms of Payment
                  1. Cash
                  2. Check
                  3. Credit Card
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