Maricopa Community Colleges  AJS127   19906-99999 
Official Course Description: MCCCD Approval: 06/26/90
AJS127 19906-99999 LEC 3 Credit(s) 3 Period(s)
Inmate Supervision
Skills, knowledge, and attitudes required by the Detention Officer/Supervisor to effectively supervise inmates and improve professionalism in the field of detention. Prerequisites: None.
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MCCCD Official Course Competencies:
 
AJS127   19906-99999 Inmate Supervision
1. Identify personal stressors in the work setting and usual personal responses to the stressors. (I)
2. Define long term and short term stress. (I)
3. Describe the two stages at which stress stimuli can be directed into positive or negative outcomes. (I)
4. Demonstrate techniques to avoid or avert stress. (I)
5. Describe the Interpersonal Communications (IPC) Model and demonstrate skills in each area of the model, including The Basics, The Add-Ons, and The Applications. (II)
6. Demonstrate positive communication skills in the areas of listening, giving directions/orders, asking questions to determine needs, evaluating non-verbal communication, and motivating inmates. (III)
7. Define the three basic types of civil lawsuits which inmates file against an agency and/or staff, and give one example of each. (IV)
8. Identify defenses against being held liable in a civil suit. (IV)
9. Demonstrate positive procedures for handling inmate discipline and grievances. (V)
10. Design a time management system for the detention officer. (VI)
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MCCCD Official Course Outline:
 
AJS127   19906-99999 Inmate Supervision
    I. Stress Awareness: A Personal Approach
        A. Stress and Our Reactions to Stress
        B. Self-Assessment Inventories
        C. Directing Stress Stimuli Into Positive Channels
        D. Stress Management Techniques
      II. Interpersonal Communications
          A. An Overview of the IPC Model
          B. The Basics
            1. Positioning
            2. Posturing
            3. Observing
            4. Listening
          C. The Add-Ons
            1. Responding to Content
            2. Responding to Feeling
            3. Responding to Feeling and Meaning
            4. Asking Questions
          D. The Applications
            1. Handling Requests
            2. Making Requests
            3. Reinforcing Behavior
        III. Communications and Directing Inmates
            A. Listening Skills
            B. Giving Directions/Orders
            C. Asking Questions to Determine Needs
            D. Observing Non-Verbal Communication
            E. Inmate Motivation
          IV. Liabilities for Detention Officers and Supervisors
              A. Types of Civil Lawsuits
                1. Tort Suit
                2. Civil Rights Action
                3. Criminal Suits
                4. Administrative Action
                5. Degree of Evidence Needed to be Found Liable
                6. Damages for Civil Suits
              B. Officer Liability and Responsibility
                1. Steps to Prevent Liability
                2. What To Do When Sued
                3. Supervisor Liability for Action of Subordinates
                4. Areas Requiring Specialized Training
            V. Inmate Discipline and Grievances
                A. Definition of Discipline
                B. Inmate Grievances
                C. Following Disciplinary Procedures
                D. Management Techniques
              VI. Time Management for the Detention Officer
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