Maricopa Community Colleges  AMX113   19936-19994 
Official Course Description:   MCCCD Approval:  04/27/99  
AMX113      19936-19994 LEC 2 Credit(s) 2 Period(s)
Credit Operations I
Introduction to computer operations in credit control and servicing. Emphasis on procedures for film ordering, bank checks, computer-generated written notes, balance due, cancellations, and delinquency charges. Prerequisites: AMX101.
 
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MCCCD Official Course Competencies:
 
AMX113   19936-19994 Credit Operations I
1. Explain the use of screens pertinent to credit control and servicing. (I)
2. Write the code which identifies specific functional areas and identify functional areas and states. (I)
3. Explain the purpose and fields of various work screens. (I)
4. Name the screens used to obtain film remittance checks, cardmember statements and individual cardmember charges. (II)
5. Identify fields on blank screen displays which require completion in order to request film. (II)
6. Describe the procedure to enter or update banking information on a credit reference inquiry screen. (II)
7. Explain the procedure for placing calls to banks and obtaining the necessary information. (II)
8. Identify when and how to send a computer-generated written notice to the customer. (II)
9. Describe how to determine the balance due on an account. (II)
10. List the most common reasons accounts are cancelled. (II)
11. State the criteria for applying delinquency charges to overdue accounts. (II)
12. Describe the procedure to reverse delinquency charges. (II)
13. Explain when to complete a credit bureau report request form and a follow-up letter. (III)
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MCCCD Official Course Outline:
 
AMX113   19936-19994 Credit Operations I
    I. Introduction to Credit Control and Servicing
        A. Review of Account Screens
        B. Functional Areas and States
        C. Purpose and Fields of Work Screens
          1. Sign-on Procedures
          2. Screen Descriptions
          3. Work List Processing
          4. Promises to Pay
          5. Broken Promises/Partial Payments
          6. Reworking the List
        D. Interdepartmental Communication File Update Screen
          1. Telephone Numbers
          2. Promises to Pay
      II. Credit Operation Procedures
          A. Film Ordering
            1. Film Requests
            2. Remittance Checks
            3. Copy of Check Received
            4. Ordering Microfilm
          B. Bank Checks
            1. Bank References
            2. Obtaining Bank Information
            3. Recording Information on the Computer
            4. Priority Bank Information
          C. Computer-Generated Written Notes
            1. When to Send Notes to Customers
            2. How to Send Notes to Customers
            3. Types of Notes
          D. Determining Balance Due
            1. Recognizing Unbilled Dollars
            2. Credit History
            3. Returned Checks
          E. Cancellations
            1. Cancellation Codes
            2. Cancellation Sub-codes
            3. Collections
            4. Bankruptcy
            5. Cardmember Deceased
            6. Cardmember Left Company
          F. Delinquency Charges
            1. Cardmember Agreement
            2. Statement Messages
            3. Applying Delinquency Charges to Overdue Accounts
            4. Reversal of Delinquency Charges
          G. Conditions/Terms
            1. Past-Due Payments
            2. Settlements
        III. Miscellaneous Actions
            A. Manual Case Set-Ups
            B. Sign and Travel Accounts
            C. Return Mail Procedures
            D. Structure Changes
            E. Management Reports
            F. Account Receivable Labels
            G. Express Mail Procedures
            H. Acceleration of Deferred Merchandise
            I. Telephone Referrals
            J. Form Letters to Cardmember
            K. Credit Bureau Report (CBR) and Dun & Bradstreet (D&B) Report
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