Maricopa Community Colleges  AMX125   19936-19992 
Official Course Description:   MCCCD Approval:  05/25/93  
AMX125      19936-19992 LEC 2 Credit(s) 2 Period(s)
Fundamentals of Cardmember Assistance
Fundamentals of Cardmember assistance. Card products, billing process, Credit Authorization System, and verification criteria. Prerequisites: AMX101, AMX103.
 
 Go to Competencies    Go to Outline
 
MCCCD Official Course Competencies:
 
AMX125   19936-19992 Fundamentals of Cardmember Assistance
1. Describe features of various card products. (I)
2. Identify card products by the 37 digit indicator. (II)
3. Describe billing process procedures. (III)
4. List types of statements and outline the steps of statement processing. (III)
5. Explain the purpose of the Credit Authorization System. (IV)
6. Explain how to access listing of travel service offices in any country or city. (V)
7. List acceptable forms of cardmember identification. (VI)
8. List authorized agents who may inquire on any account. (VI)
Go to Description    Go to top of Competencies
 
MCCCD Official Course Outline:
 
AMX125   19936-19992 Fundamentals of Cardmember Assistance
    I. Card Products
        A. Personal Card Products
          1. Gold Card
          2. Platinum Card
          3. Member of Distinction Program
          4. Optima Card
        B. Small Business Corporate
          1. Description/Benefits
          2. Fees
          3. Application Process
        C. Middle/Large Market Corporate
          1. Description
          2. Fees
          3. Sales Force
        D. Executive Corporate
          1. Description/Benefits
          2. Fees
          3. Appplication
      II. The Account Number
          A. Card Product Identification
            1. 37 Indicator
            2. District
          B. Billing Cycle
            1. Calculation
            2. Cut-Off Calendar
          C. Foreign Accounts
            1. Identification
            2. Foreign Operation Centers
        III. The Billing Process
            A. Charge Processing
              1. Service Establishment Responsibility
              2. Initial Processing
            B. Microfilm Development and Capture
              1. Initial Processing Film
              2. Accounts Receivable Film
            C. The Billing Statement
              1. Types of Statements
              2. Statement Processing
              3. Breakdown of Statement Package
          IV. The Credit Authorization System
              A. Description
              B. Computer Screens
            V. Travel Service Office Listing
                A. Description
                B. Computer Screens
              VI. Verification Criteria
                  A. Authorized Agents
                  B. Forms of Identification
                  C. Identification Requirements
                  D. Personal Card Identification
              Go to Description    Go to top of Competencies    Go to top of Outline