Maricopa Community Colleges  AMX127   19936-20086 
Official Course Description: MCCCD Approval: 07/22/08
AMX127 19936-20086 LEC 3 Credit(s) 3 Period(s)
Credit Related Inquiries
Policies and Procedures for handling credit related inquiries. New account processing, accounts receivable, charges, payments, and bank inquiries.
Prerequisites: AMX125 or permission of Department or Division.
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MCCCD Official Course Competencies:
 
AMX127   19936-20086 Credit Related Inquiries
1. Describe the procedures for mailing applications or brochures. (I)
2. Describe application procedures for new accounts. (II)
3. List types of special promotions. (II)
4. Differentiate between various account liability programs. (III)
5. Describe the purpose of a credit authorization system. (III)
6. Explain the criteria for handling telephone calls requesting payment advice. (IV)
7. Explain the criteria for handling bank inquiries by telephone. (V)
8. Describe the policy regarding returned checks. (VI)
9. Describe the policy for handling inquiries regarding non-posted payments. (VII)
10. Describe the policy regarding delinquency charges. (VIII)
11. Describe the policy regarding declined charges. (IX)
12. List criteria for handling requests for billing statements. (X)
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MCCCD Official Course Outline:
 
AMX127   19936-20086 Credit Related Inquiries
    I. Application/Brochure Mailing
        A. Mailing Products
        B. Mailing Procedures
          1. Account Criteria
          2. Computer Screens
      II. New Account Processing
          A. Application Procedures
          B. Application Status
          C. Computer Screens
          D. Special Acquisition Offers
            1. Types of Special Promotions
            2. Procedures for Handling Inquiries
        III. Accounts Receivable
            A. Credit Operations Overview
            B. Account Analysis
            C. Account Liability Programs
              1. Standard
              2. Limited
              3. Customer Disclosure
            D. Credit System
              1. System Indicators
              2. Risk Management System Link
              3. Authorizations System Link
              4. Computer Screens
              5. Terms and Abbreviations
          IV. Payment Advice
              A. Call Handling Criteria
              B. Payment Advice Notations
            V. Bank Inquiries
                A. Call Handling Criteria
                B. Bank Information Notations
              VI. Returned Checks
                  A. Returned Check Policy
                  B. Call Handling Criteria
                VII. Inquiries for Non-Posted Payments
                    A. Policy
                      1. Forms of Payment
                      2. Endorsement Information
                    B. Call Handling Criteria
                      1. Payment Appearing
                      2. Payment Not Appearing
                      3. Other Forms of Payment
                      4. Wire Transfer of Funds
                      5. Express Mail Service
                      6. Lost in Transit Notation
                    C. Misposted Payment Adjustments
                      1. Criteria
                      2. Issuing Steps
                    D. Misposted Payment Case Set-Up
                      1. Criteria
                      2. Steps
                  VIII. Delinquency Charges
                      A. Policy
                      B. Computer Screens
                      C. Call Handling Criteria
                    IX. Declined Charges
                        A. Policy
                        B. Computer Screens
                        C. Call Handling Criteria
                      X. Request for Billing Statement
                          A. Types of Microfilm
                            1. Accounts Receivable Film
                            2. Initial Processing Film
                            3. Magnetic Tape Charges
                            4. Substitute Charges
                          B. Call Handling Criteria
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