Maricopa Community Colleges  AMX130   19936-19994 
Official Course Description:   MCCCD Approval:  04/27/99  
AMX130      19936-19994 LEC 1 Credit(s) 1 Period(s)
Corporate Account Management
Overview of corporate account management. Emphasis on corporate card procedures and account analysis. Prerequisites: AMX103.
 
 Go to Competencies    Go to Outline
 
MCCCD Official Course Competencies:
 
AMX130   19936-19994 Corporate Account Management
1. Describe the Credit Authorization System. (I)
2. Define Unified Risk Management and explain its purpose. (I)
3. Explain the impact of Unified Risk Management to business. (I)
4. List benefits of Unified Risk Management. (I)
5. Explain the purpose of Authorizer's Assist. (I)
6. List factors to consider when analyzing an account. (II)
7. Establish guideleines for working accounts. (II)
8. Describe procedures for processing computer-generated correspondence. (II)
9. Identify and describe account maintenance procedures. (III)
Go to Description    Go to top of Competencies
 
MCCCD Official Course Outline:
 
AMX130   19936-19994 Corporate Account Management
    I. Credit Authorization System
        A. Description
        B. Purpose
        C. Screen Features
        D. Data Entry
        E. Unified Risk Management
          1. Definition
          2. Purpose
          3. Business Impact
          4. Benefits
          5. Computer Screen Indicators
        F. Authorizer's Assist
          1. Purpose
          2. Process
      II. Account Analysis
          A. Computerized Filing System
            1. Account Access
            2. Analyze/Evaluate Account
            3. Documentation
          B. Credit Decisions
          C. Analyzation Factors
            1. Present Balance
            2. Aging
            3. Total Exposure
            4. Previous High Paid Debit
            5. Pattern of Charges
            6. Cancellations/Reinstatements
            7. Customer Service Entries
            8. Cross-Reference Accounts
            9. Payments
            10. Returned Checks
            11. Other Pertinent Account Information
          D. Guidelines for Working Accounts
          E. Computer-Generated Correspondence
            1. Initial Contact
            2. Follow-Up
            3. Appropriate Letter Selection
        III. Account Maintenance Procedures
            A. Address Changes
            B. Card Replacement
            C. Card Renewal
            D. Card Cancellation
            E. Re-Instatement Review
            F. Express Mail Payment Procedures
            G. Hold Statement Procedures
            H. Bankruptcy Procedures
        Go to Description    Go to top of Competencies    Go to top of Outline