Maricopa Community Colleges  AMX134   19936-19994 
Official Course Description:   MCCCD Approval:  04/27/99  
AMX134      19936-19994 LEC 3 Credit(s) 3 Period(s)
Authorization Systems
Introduction to authorizations, the telephone system, the credit authorization system, and the expert system. Prerequisites: AMX101.
 
 Go to Competencies    Go to Outline
 
MCCCD Official Course Competencies:
 
AMX134   19936-19994 Authorization Systems
1. Describe the purpose and functions of authorizations. (I)
2. Identify client groups. (I)
3. Identify the use and special features of the telephone system. (II)
4. Describe appropriate telephone verbiage. (II)
5. Explain the procedure to gain access to the credit authorization system. (III)
6. List components of the credit authorization system. (III)
7. Identify and describe the various screens of the credit authorization system. (III)
8. Identify and describe the various fields and the codes for each entry. (III)
9. List the various credit approval levels. (III)
10. Explain the functions of an expert system. (IV)
11. Describe the components of an expert system. (IV)
12. Identify and describe the various screens of an expert system. (IV)
13. Describe the procedure to resolve an authorization referral. (IV)
14. List the steps for supporting an account. (IV)
Go to Description    Go to top of Competencies
 
MCCCD Official Course Outline:
 
AMX134   19936-19994 Authorization Systems
    I. Introduction to Authorizations
        A. Purpose
        B. Functions
        C. Authorizer's Responsibilities
        D. Authorizer's Tools
        E. Identification of Clients
      II. The Telephone System
          A. Identify Use and Special Features
          B. The Phone Pad
            1. Sign On
            2. Sign Off
          C. Dial Out Procedures
          D. Transfer Procedures
          E. Verbiage
        III. Credit Authorization System
            A. Gaining Access
            B. Components of the System
            C. Screen Descriptions
              1. Header Lines
              2. Referral Types
              3. Referral Reasons
              4. Referral Amounts and Currency
              5. Account Activity
            D. Field Descriptions
              1. Type Codes
              2. Referral Codes
              3. Resolution Codes
              4. Category Codes
              5. Products Codes
            E. Credit Approval Levels
          IV. Expert System
              A. Function
              B. Components of the System
                1. Analysis
                2. Cardmember Profile
                3. Advise and Recommendations
                4. Predictions
                5. Solutions
              C. Screen Descriptions
              D. Information Verification
              E. Resolution Procedures
              F. Supporting an Account
                1. Field Descriptions
                2. Reasons for Use
                3. Types of Support
                4. Support Criteria
          Go to Description    Go to top of Competencies    Go to top of Outline