Maricopa Community Colleges  AMX136   19936-19994 
Official Course Description:   MCCCD Approval:  04/27/99  
AMX136      19936-19994 LEC 3 Credit(s) 3 Period(s)
Authorization Procedures I
Overview of credit authorization procedures. Establishing positive identification, credit worthiness, fraud awareness, and communication with international centers. Prerequisites: AMX134.
 
 Go to Competencies    Go to Outline
 
MCCCD Official Course Competencies:
 
AMX136   19936-19994 Authorization Procedures I
1. Identify the elements of positive identification. (I)
2. List resources for identification. (I)
3. Identify professional directories used to determine credit worthiness. (II)
4. Explain how to interpret a credit bureau score. (II)
5. Analyze information on the credit application. (II)
6. List the various types of fraud. (III)
7. Identify fraud. (III)
8. Describe the procedures for handling fraud. (III)
9. Identify the types of situations that require emergency procedures. (IV)
10. List establishments available for emergency check-cashing. (IV)
11. Identify the sources of funds available for emergencies. (IV)
12. Describe the procedures used for card replacement. (IV)
13. Identify a foreign account. (V)
14. Explain the procedures for handling international referrals. (V)
15. Explain the procedures for handling domestic referrals. (V)
Go to Description    Go to top of Competencies
 
MCCCD Official Course Outline:
 
AMX136   19936-19994 Authorization Procedures I
    I. Establishing Positive Identification
        A. Elements of Positive Identification
          1. What is Positive Identification
          2. When to Seek Identification
          3. Physical versus Verbal Identification
          4. System Information
          5. Correct Verbiage
          6. Downtime Procedures
          7. International Identification
        B. Identification Resources
          1. Financial Information
          2. Cities
          3. Countries
          4. System Data
      II. Credit Worthiness
          A. Professional Directories
            1. Medical
            2. Standard and Poor's
            3. Who's Who
            4. Polk's
            5. Martindale Hubbell
          B. Credit Bureau Reports
            1. Interpretation of Scores
            2. Review for Other Derogatory Information
          C. Financial Verification
            1. Liquid Assets
            2. Non-Liquid Assets
          D. Applications
            1. Types of Applications
            2. Credit Score
            3. Information on the Application
            4. Age of Application
          E. Systems Information
        III. Fraud Awareness
            A. Types of Fraud
              1. Lost/Stolen/Never Received Cards
              2. Altered Cards
              3. Returned Plastic
              4. Mail Order/Phone Orders
              5. Fraud Applications
            B. Identification of Fraud
            C. Procedures for Handling Fraud
          IV. Emergencies
              A. Cardmember Needs Money
                1. Emergency Check Cashing
                  a. Travel Offices
                  b. Airlines
                  c. Lodging
                  d. Other Establishments
                2. Wire Transfers
                3. Cash Dispensing/Automatic Teller Machines
                4. Counterchecks
              B. Cardmember Needs Replacement Card
                1. Reasons for Replacement
                  a. Lost
                  b. Stolen
                  c. Never Received
                  d. Advance Renewal
                  e. Reinstatement
                  f. Card Destroyed
                  g. Additional Card Needed
                2. Card Replacement Procedures
            V. Communication With International Centers
                A. Identifying a Foreign Account
                B. Identifying International Centers
                C. U.S. Cardmember in Foreign Country
                  1. Referral Reasons
                  2. Authorizations Procedures
                    a. Approval
                    b. Denial
                    c. Suspension
                D. Foreign Cardmember in U.S.
                  1. Referral Reasons
                  2. Authorization Procedures
                    a. TELEX
                    b. Form Completion
            Go to Description    Go to top of Competencies    Go to top of Outline