| 1.
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Explain the purpose and function of charge processing. (I)
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| 2.
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Identify and describe documents used to process charges. (I)
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| 3.
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List keyboard functions used to process charges. (I)
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| 4.
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Explain the procedure to key information when processing regular
charges to a credit card account. (II)
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| 5.
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Explain the procedure to key information when processing express
charges to a credit card account. (II)
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| 6.
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List exceptions to regular charge processing. (II)
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| 7.
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Explain the procedure to key information when processing airline
charges to a credit card account. (II)
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| 8.
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List categories of error conditions. (III)
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| 9.
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Explain the procedure for correcting errors that occur during charge
processing. (III)
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