Maricopa Community Colleges  AMX165   19936-20086 
Official Course Description: MCCCD Approval: 07/22/08
AMX165 19936-20086 L+L 4 Credit(s) 6 Period(s)
Principles of Fraud
Introduction to fraud, fraud charge documentation and procedures for handling fraud.
Prerequisites: AMX101.
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MCCCD Official Course Competencies:
 
AMX165   19936-20086 Principles of Fraud
1. Define fraud. (I)
2. Identify and describe types of fraud. (I)
3. Recognize and order fraud charge documentation. (II)
4. Identify and describe types of credits. (III)
5. Issue credit on an account. (III)
6. Describe the procedures to create a fraud investigation. (III)
7. Demonstrate the ability to open a fraud case. (III)
8. Determine when to replace a card. (III)
9. Describe the procedures for card replacement. (III)
10. Explain statement hold procedures. (III)
11. Demonstrate the procedure for accelerating a deferred billing. (III)
12. Demonstrate the procedure for updating a fraud case. (III)
13. Explain procedures for processing an action to a case. (III)
14. Demonstrate the ability to process an action to a case. (III)
15. Contact cardmembers and service establishments regarding fraud investigation. (III)
16. Describe methods for tracking fraud. (III)
17. Issue a chargeback to a service establishment. (III)
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MCCCD Official Course Outline:
 
AMX165   19936-20086 Principles of Fraud
    I. Introduction to Fraud
        A. Definition
        B. Types of Fraud
          1. Lost Cards
          2. Stolen Cards
          3. Non-received Cards
          4. Telephone Order
          5. Mail Order
          6. Service Establishment Fraud
          7. Returned Plastic
          8. Altered/Counterfeit Cards
          9. Card Not Presented
          10. Fraud Application
      II. Fraud Charge Documentation
          A. Ordering Film
          B. Recognizing Types of Charges
          C. Analyzing Types of Service Establishments
          D. Charge Categories
          E. Identifying Airline Record of Charges
        III. Fraud Procedures
            A. Identifying Credits
              1. Types of Credits
              2. Batch Codes
              3. Computer Screens
            B. Creating an Investigation
              1. Fraud Folders
              2. Opening a Case
                a. Change an Existing Case
                b. Retain Only One Case
              3. Computer Screens
            C. Replacing Cards
              1. Determine When to Replace
              2. Procedures for Replacement
            D. Instituting a Protection Service
              1. Statement Hold Procedures
              2. Acceleration of Deferred Billing
            E. Updating a Fraud Case
              1. Opening a Case
              2. Re-Opening a Case
              3. Adding a Case
              4. Changing a Case
              5. Closing a Case
            F. Processing an Action
              1. Review Bulletin Action
              2. Emergency Attention
              3. Fraud Application
              4. Hold/Review Statement
              5. Fraud Type Charge
              6. Altered Card
              7. Affidavit to Cardmember
              8. Mail Fraud
            G. Contacting Cardmember/Service Establishment
              1. Cardmembers
              2. Service Establishment
                a. Processing Letters
                b. Exception Criteria
            H. Tracking Fraud
              1. Losses
              2. Recoveries
              3. Identifying Trends
            I. Issuing Chargebacks
              1. National Service Establishments
              2. Non-National Service Establishments
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