| 1.
|
Identify mail order criteria and list Mail Order Representative job
function and duties. (I)
|
| 2.
|
Describe computer screens used for electronic cases. (II)
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| 3.
|
List and explain specific mail order dispute types. (II)
|
| 4.
|
Explain the procedures used to handle mail order disputes. (II)
|
| 5.
|
Describe the procedures to process mail order disputes. (II)
|
| 6.
|
Identify and explain the initial contact chargeback types and their
appropriate resolution steps. (II)
|
| 7.
|
Define terms unique to claims research. (III)
|
| 8.
|
Identify credit reversal reasons and outline the temporary credit
reversal resolution steps. (III)
|
| 9.
|
Identify and explain case resolution chargebacks. (III)
|
| 10.
|
Define the Fair Credit Billing Act and describe the legal requirements
of the act. (III)
|
| 11.
|
List close and hold reasons and explain resolution guidelines. (III)
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