Maricopa Community Colleges  AMX225   19936-19994 
Official Course Description:   MCCCD Approval:  04/27/99  
AMX225      19936-19994 LEC 1 Credit(s) 1 Period(s)
Executive Card Case Resolution
Overview of policies and procedures for Executive Corporate Credit Card case resolutions. Prerequisites: AMX224.
 
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MCCCD Official Course Competencies:
 
AMX225   19936-19994 Executive Card Case Resolution
1. State the purpose of ordering trial balance. (I)
2. Explain when a return receipt is needed. (I)
3. Identify a Goods and Services dispute. (I)
4. Describe the procedures for handling Airfone and Railfone disputes. (I)
5. Identify Florist Transworld Delivery and National Florist/Redbook charges. (II)
6. Describe the Assured Reservation Program and state when an assured reservation can be charged back. (II)
7. Describe the situations when previous correspondence is required, and list the items required to be filed in previous correspondence. (II)
8. Describe the resolution chargeback policy and list the processing steps for resolution chargebacks. (II)
9. Differentiate between a Ledger to Ledger adjustment and a Cardmember to Ledger adjustment. (II)
10. Explain the functions of the computer select screen, and explain what to do when a computerized action lifts. (III)
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MCCCD Official Course Outline:
 
AMX225   19936-19994 Executive Card Case Resolution
    I. General Information
        A. Trial Balance
        B. Return Receipts
        C. Goods and Services Disputes
        D. Airfone and Railfone Disputes
      II. Case Resolution Procedures
          A. Florist Transworld Delivery
          B. National Florist/Redbook
          C. Assured Reservations
          D. Correspondence
            1. Previous
            2. Support of Charge
            3. Insufficient Replies
            4. No Replies
            5. Second Requests
          E. Resolution Chargebacks
            1. Policy
            2. Processing Steps
            3. Reversals
            4. Duplicate Billing
          F. Other Adjustments
            1. Ledger to Ledger
            2. Cardmember to Ledger
            3. Write-Offs
            4. Credit Reversals
        III. Follow-Up Mechanisms
            A. Computer Select Screen Functions
            B. Working Lifted Actions
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