Maricopa Community Colleges  AMX181   19944-19994 
Official Course Description:   MCCCD Approval:  04/27/99  
AMX181      19944-19994 LEC 3 Credit(s) 3 Period(s)
Team Implementation I
Team implementation skills for team members. Includes characteristics of semiautonomous teams, shared leadership, enhancing relationships through trust, conflict management and problem solving. Prerequisites: None.
 
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MCCCD Official Course Competencies:
 
AMX181   19944-19994 Team Implementation I
1. Define team and identify team roles and responsibilities. (I)
2. List effective team characteristics. (I)
3. Explain the philosophy of Total Quality Management. (II)
4. Identify the roles and responsibilities of shared leadership, and list leadership skills. (III)
5. List characteristics that promote a trusting environment. (IV)
6. Describe the two types of feedback, and list ways to provide and accept feedback. (V)
7. Identify and describe four workstyles. (VI)
8. Define conflict and list conflict styles. (VII)
9. List the positive and negative outcomes of conflict and describe ways to resolve conflict. (VII)
10. Describe the responsibilities to the customer, company and team members when making business decisions. (VIII)
11. Describe how to identify problems. (IX)
12. Explain the problem solving process. (IX)
13. Describe various problem solving tools and explain when they are used. (IX)
14. Identify the strengths and opportunities that lead to team effectiveness. (X)
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MCCCD Official Course Outline:
 
AMX181   19944-19994 Team Implementation I
    I. Introduction of Teams
        A. Definition of a Team
        B. Team Roles and Responsibilities
        C. Semiautonomous Teams
          1. Definition
          2. Partnerships
          3. Effective Team Characteristics
      II. Total Quality Management
          A. Philosophy
          B. Vision
          C. Mission
          D. Values
          E. How Each Job Fits in the "Big Picture"
        III. Shared Leadership
            A. Roles and Responsibilities
            B. Importance of Shared Leadership
            C. Leadership Skills
          IV. Enhancing Relationships Through Trust
              A. Definition of Trust
              B. Characteristics that Promote Trust
              C. Climate Assessment Feedback
            V. Feedback
                A. Providing Feedback
                B. Accepting Feedback
                C. Types of Feedback
                  1. Positive
                  2. Constructive
                D. Listening Skills
                  1. Clarifying
                  2. Confirming
              VI. Workstyle Preferences
                  A. Personal Profile System
                  B. Workstyles
                    1. Dominance
                    2. Influencing
                    3. Steadiness
                    4. Cautiousness
                  C. Personal Styles
                  D. Importance of Flexibility
                VII. Conflict Management
                    A. Definition of Conflict
                    B. Conflict Styles
                    C. Outcomes of Conflict
                      1. Positive
                      2. Negative
                    D. Identify Conflict Issues
                    E. Conflict Resolution
                  VIII. Making Business Decisions
                      A. What Drives Business Decisions
                      B. Using Good Judgment
                      C. Responsibilities When Making Business Decisions
                        1. Customer
                        2. Company
                        3. Team Members
                    IX. Problem Solving
                        A. Problem Identification
                        B. Problem Solving Process
                        C. Using Workstyles to Solve Problems
                        D. Problem Solving Tools
                          1. Force Field Analysis
                          2. Brainstorming
                          3. Fishbone Diagram
                          4. Process Mapping
                          5. Tally Sheets
                        E. Solution Selection Process
                        F. Actions that Promote/Inhibit Effective Team Problem Solving
                      X. Team Effectiveness
                          A. Synergy
                          B. Identifying Team Effectiveness
                            1. Strengths
                            2. Opportunities
                          C. Evaluating Team Effectiveness
                          D. Creating Action Plans for Future Team Development
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