Maricopa Community Colleges  AIR130   19952-99999 
Official Course Description: MCCCD Approval: 11/22/94
AIR130 19952-99999 L+L 3 Credit(s) 5 Period(s)
Vacation Travel Product Knowledge
Vacation travel product knowledge for Tour Sales Representatives. Includes overview of vacation travel product knowledge, vacation travel packages, product polices, and travel destinations. Prerequisites: None. Corequisites: AIR132, AIR134, AIR136.
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MCCCD Official Course Competencies:
 
AIR130   19952-99999 Vacation Travel Product Knowledge
1. Describe the "Hub and Spoke" system of airline industry operation. (I)
2. Identify cities/states served by the airline, and the associated city codes. (I)
3. Compare and contrast between the different types of aircraft and identify their associated aircraft codes. (I)
4. Describe airline features. (I)
5. Describe the purpose and importance of a Vacation Package Planning Division within the airline industry. (II)
6. List and describe the components of a typical vacation package. (II)
7. Design a typical vacation package. (II)
8. Differentiate between custom vacation packages, specialty vacation packages, and value added vacation packages. (II)
9. Describe vacation travel product policies. (III)
10. Provide vacation travel information about specified cities as vacation destinations. (IV)
11. Explain general benefits, policies, travel identification, and eligibility requirements of the Pass Bureau Department. (IV)
12. Use product knowledge to book various types of vacation travel packages. (I-IV)
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MCCCD Official Course Outline:
 
AIR130   19952-99999 Vacation Travel Product Knowledge
    I. Product Knowledge Overview
        A. Importance of Product Knowledge
        B. Corporate Basics
        C. The "Hub and Spoke" System
        D. Route System
        E. Cities/States
        F. City Codes
        G. Aircraft and Aircraft Codes
        H. Airline Features
      II. Vacation Travel Packages
          A. Vacation Package Planning Division
            1. Purpose
            2. Importance to Customers
          B. Cities/States Served
          C. Typical Vacation Package
            1. Air Trip
            2. Hotel Accommodations
            3. Ground Transfers
            4. Rental Car
            5. Cancellation Waivers
            6. Welcome Pack
            7. Taxes
          D. Custom Vacation Packages
          E. Fly/Drive Package
          F. Air Only Package
          G. Super Sale Package
          H. Last Minute Booking Package
          I. Advance Reservation Requirements
          J. Minimum Stay Requirements
          K. Value Added Packages
            1. Honeymoon
            2. Specials
            3. New Years
            4. Ski
            5. Hotel Added Amenities
            6. Group
        III. Vacation Travel Product Policies
            A. Special Fees/Charges
            B. Cancellations
            C. Changes
            D. Late Booking Fees
            E. Standby Policy
            F. Stopovers
            G. Special Rates/Discounts
            H. Group Reservations
            I. Special Booking Procedures
            J. Document Mailing Procedure
            K. Hold Policy
            L. Open Jaw Travel
            M. Payment
          IV. Product Knowledge
              A. Population
              B. Demographic Information
              C. Outside Attractions
              D. Dress
              E. Points of Interest
              F. Hotel/Motel Properties
              G. Ground Transportation
              H. Pass Bureau
                1. General Benefits
                2. Policies
                3. Travel Identification
                4. Eligibility Requirements
              I. Specialty Areas
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