Official Course Description: MCCCD Approval: 11/22/94
AIR136 19952-99999	L+L	4 Credit(s)	6 Period(s)
Vacation Travel Booking Procedures
Vacation Travel Booking Procedures for Tour Sales Representatives. Includes computer system screens, and procedures for building a complete vacation tour package. Prerequisites: None. Corequisites: AIR130, AIR132, AIR134.

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MCCCD Official Course Competencies:
AIR136   19952-99999	Vacation Travel Booking Procedures

1.	List the computer screens used to build a vacation package. (I)
2.	Compare and contrast the different types of flight service. (II)
3.	Verify air inventory. (II)
4.	Price connection flights using combination flights. (II)
5.	Enter and price children's fares in a vacation package. (III)
6.	Label specific information within a Passenger Name Record (PNR). (IV)
7.	Interpret availability displays. (V)
8.	Assign seats in advance of the day of departure. (VI)
9.	Process flight schedule changes. (VII)
10.	Process special requests. (VIII)
11.	Sell special packages. (IX)
12.	Process exception forms. (X)
13.	Enter the ticketing entry and end the booking transaction. (XI)
14.	Build vacation travel packages. (I-XI)

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MCCCD Official Course Outline:
AIR136   19952-99999	Vacation Travel Booking Procedures

I. Computer System Screens for a Typical Booking A. Header Information B. Package Screen C. Component Screen D. Inventory Screen E. Flight Screen F. Billing/Shipping Address G. Passenger Name Screen H. Hotel Occupancy Screen I. Cash Receipts Screen J. Locate/Change/Review K. Terms and Conditions Screen L. Remarks II. Flights A. Types of Flight Service 1. Day 2. Night 3. Flight Specific B. Air Inventory C. Pricing Connection Flights Using Combination Flights III. Packages Including Children A. Pricing Children in the Occupancy Configuration Screen B. Children's Air Pricing C. Entering Children's Names in the Passenger Name Screen IV. Passenger Name Record (PNR) A. Definition B. Information Included in a PNR C. Displaying a Record D. Header and Passenger Name in the Reservation 1. Entering the Header 2. Entering a Passenger's Name 3. Types of Passengers 4. Entering Additional Name Fields 5. Deleting the Name Field 6. Changing a Passenger Name Field E. Phone Numbers 1. Tour Record Locator (TRL) Advisement 2. Format for Basic Phone Entry 3. Deleting Phone Numbers 4. Changing Phone Numbers F. Received From Field G. Retrievals 1. By Confirmation Code 2. By Flight Number 3. From a Similar Names List 4. Computer Responses H. Non-Revenue PNRs V. Availability A. Definition B. Accessing Availability in the Computer System C. Reading and Interpreting Availability D. Scrolling From One Availability Screen to Another E. Shortcuts F. Selling from Availability G. Canceling and Rebooking a Segment H. Canceling the Entire Itinerary I. Defaulted Entries VI. Advance Seat Assignments A. Aircraft Configurations B. Definition of Advanced Seats C. Permanent Blocked Seats D. Suggested Verbiage E. Generic Seating F. Computer Responses G. Reading a Seat Map H. Seat Map From a Retrieved PNR I. Accessing Advanced Seat Information J. Canceling Advance Seats VII. Flight Schedule Changes A. Why Schedule Changes Occur B. Identifying Schedule Changes C. Updating Segment Status Codes D. Correct Verbiage to Customer When Processing a Schedule Change VIII. Special Requests A. Types of Special Requests B. The Importance of Documenting Special Requests C. Accessing Ground Wheelchair Information D. Determining Non-Jetway Cities E. Entering Requests IX. Special Packages A. Land Only B. Open Jaw C. Stopover X. Exception Forms A. Purpose B. Types C. Computer Screens XI. Ending the Transaction A. Ticketing Entry B. Long-Term versus Short-Term Memory C. Confirmation Codes D. Error Messages E. End and Retrieve

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