| 1.
|
Describe safety and health issues as they relate to the environment
and the workplace. (I)
|
| 2.
|
Explain legal issues that relate to the workplace, employer, and
employee. (I)
|
| 3.
|
Explain the role of the technician in customer relations. (II)
|
| 4.
|
Explain the role of the technician as part of an automotive service
team. (II)
|
| 5.
|
Describe and apply the "flat rate" system. (II)
|
| 6.
|
Explain the organizational structure of automotive service management.
(II)
|
| 7.
|
Describe the organizational structure of the automotive service
department. (II)
|
| 8.
|
Describe the organizational structure of the automotive parts
department. (II)
|
| 9.
|
Describe the needs and requirements of the employer. (III)
|
| 10.
|
Write a resume. (IV)
|
| 11.
|
Describe and practice in the job interview process. (IV)
|
| 12.
|
Describe the personal attributes needed for employment. (IV)
|
|