| 1.
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Identify both the constructive and destructive aspects of conflict.
(I)
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| 2.
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Identify and describe the conflict cycle. (I)
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| 3.
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Describe the factors that lead to escalation and de- escalation of a
dispute. (I)
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| 4.
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Identify and describe the types of conflict. (I)
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| 5.
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Identify and practice skills needed for effective communication. (II)
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| 6.
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Examine personal values, perceptions, assumptions, and styles of
communication. (III)
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| 7.
|
Identify and describe behaviors associated with conflict resolution
styles. (III)
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| 8.
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Identify and evaluate one's own predominant conflict resolution style.
(III)
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| 9.
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Apply one's knowledge of conflict resolution techniques in role
playing situations. (IV)
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| 10.
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Utilize mediation to shift the process from one of accusation to
negotiation and problem solving. (V)
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