Maricopa Community Colleges  AMX132   19996-99999 
Official Course Description:   MCCCD Approval:  05/25/99  
AMX132      19996-99999 LEC 4 Credit(s) 4 Period(s)
Corporate Card
Overview of the corporate credit card and features associated with it. Emphasis on analyzing and servicing corporate card accounts. Customer interactions and referring an account included. Prerequisites: None.
 
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MCCCD Official Course Competencies:
 
AMX132   19996-99999 Corporate Card
1. Define the market segments for the corporate card. (I)
2. Define hierarchy levels. (I)
3. Explain corporate card billing options. (I)
4. Summarize the benefits and options of the corporate card. (I)
5. Summarize appropriate telephone techniques for collection calls. (II)
6. Summarize the analyzation process. (III)
7. Analyze an account and determine appropriate action. (III)
8. Explain the various methods of communicating with a customer. (IV)
9. Interpret a credit bureau report. (IV)
10. Explain procedures for referring an account. (V)
11. Update information in an account. (VI)
12. Explain customer service issues in a pending case. (VII)
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MCCCD Official Course Outline:
 
AMX132   19996-99999 Corporate Card
    I. Corporate Card Product Knowledge
        A. Market Segments
          1. Small Business
          2. Middle Market
          3. Large Market
        B. Hierarchy
          1. Master Account
          2. Intermediate Control
          3. Basic Control
        C. Billing Options
          1. Individual
          2. Central
          3. Cardless Central Billing
        D. Protection Plans
          1. Selective
          2. Expanded
        E. Cash Options
        F. Management Information Reports
          1. Monthly Account Control
          2. Quarterly Spending Analysis
          3. Vendor Analysis
          4. Customer Activity
          5. Airline Credit
        G. Additional Features
      II. Customer Collection Calls
          A. Telephone Technique
            1. Type of Customer
            2. Parts of the Call
          B. Compliance
            1. Regulations
            2. Policies
        III. Analyzation
            A. Factors
            B. Process
            C. Strategy
            D. Actions
              1. Non-Derogatory
              2. Derogatory
          IV. Working an account
              A. Communication
              B. Credit Bureau
              C. Workstate
            V. Referring
                A. Bankruptcy
                B. Deceased Cancellation
                C. Consumer Credit Counseling Services
                D. Outside Agency
                E. Settlement/Terms
              VI. Account Maintenance
                  A. Update Information
                  B. Procedures
                VII. Customer Service
                    A. Preliminary Procedure
                    B. Review
                    C. Cases
                      1. Set-up
                      2. Screens
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