Maricopa Community Colleges  HCC130AB   20016-99999 
Official Course Description:   MCCCD Approval:  03/27/01
HCC130AB     20016-99999 LEC 0.50 Credit(s) 0.50 Period(s)
Workplace Behaviors in Health Care
Health care and life values. Definition and importance of values, ethics, and essential behaviors in the workplace. Worker rights and responsibilities. Prerequisites: None.
 
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MCCCD Official Course Competencies:
 
HCC130AB   20016-99999 Workplace Behaviors in Health Care
1. Describe personal and health care values that influence health care workers and their relationships with others in the health care setting. (I)
2. Describe workplace ethic behaviors. (II)
3. Complete a job application. (III)
4. Explain successful job interviewing techniques. (III)
5. Identify laws and key concepts specific to worker's rights and responsibilities. (IV)
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MCCCD Official Course Outline:
 
HCC130AB   20016-99999 Workplace Behaviors in Health Care
    I. Personal and Health Care Values
        A. Definition of values
        B. Values clarification
        C. Life values
          1. personal values
          2. respect of other values
          3. acceptance of others
          4. different perspectives
      II. Workplace Ethic Behaviors
          A. Definition of ethics
          B. Work ethic behaviors
            1. attendance
            2. punctuality
            3. hygiene
            4. personal appearance
            5. time management
            6. attitude
            7. accountability
            8. conduct
        III. Job Application and Interviewing Skills
            A. Preparing a job application
            B. Preparing for the interview
            C. Interviewing techniques
            D. Appearance and behavior
          IV. Worker's Rights and Responsibilities
              A. Discrimination
                1. Civil Rights Act-1964
                2. protected class
                3. other criteria
                4. bona fide occupational qualifications
                5. disparate impact and treatment
              B. Harassment
                1. retaliation
                2. whistle blower
                3. protection
                4. types of harassment
                5. response process to harassment
              C. Violence in the workplace
                1. potential situation
                2. response
              D. Employment issues
                1. implied consent
                2. contracts/negotiation
                3. unions vs "at will"
                4. employee drug screening
                5. fingerprinting
                6. communicable disease testing
                7. annual inservices
                8. employee review of records
                9. termination
                10. due process
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