Official Course Description: MCCCD Approval: 02/26/02 |
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HCC130
20026-99999 |
LEC |
3 Credit(s) |
3 Period(s) |
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Fundamentals in Health Care Delivery |
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Overview of current health care professions including career and labor market information. Health care delivery systems, third party payers, and facility ownership. Health organization structure, patient rights and quality care. Health care and life values. Definition and importance of values, ethics, and essential behaviors in the workplace. Worker rights and responsibilities. Healthful living practices to include nutrition, stress management and exercise. Occupational Safety and Health Administration (OSHA) standard precautions and facility safety. Use of principles of body mechanics in daily living activities. Basic communication skills which facilitate teamwork in the health care setting. Focus on development of personal communication skills and an understanding of how effective communication skills promote teamwork. Focus on intercultural communication strategies. Prerequisites: None. |
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Go to Competencies Go to Outline
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MCCCD Official Course Competencies: |
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HCC130 20026-99999 |
Fundamentals in Health
Care Delivery |
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1. |
Explore the career and labor market to access information about career employment opportunities. (I) |
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2. |
Describe the different types of health care delivery systems and services. (I) |
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Describe major US health care payment sources and the type of populations they cover. (I) |
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4. |
Describe the general structure of health care organizations. (I) |
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Explain patient rights measures used in health care. (I) |
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6. |
Identify common departments found in health care organizations. (I) |
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7. |
Identify selected department and treatment abbreviations and symbols. (I) |
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8. |
Describe personal and health care values that influence health care workers and their relationships with others in the health care setting. (II) |
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9. |
Describe workplace ethical behaviors. (II) |
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Complete a job application. (II) |
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Explain successful job interviewing techniques. (II) |
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Identify laws and key concepts specific to worker's rights and responsibilities. (II) |
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Describe dimensions of wellness and decision making needed to achieve a wellness life style. (III) |
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Demonstrate principles of body mechanics for personal safety. (III) |
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Describe methods of transmission and control for bloodborne and airborne pathogens. (III) |
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Describe select Occupational Safety and Health Administration (OSHA) standard precautions. (III) |
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Demonstrate hand-washing technique. (III) |
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Explain the goals, components and types of communication. (IV) |
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Explain strategies to support and barriers to effective communication. (IV) |
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Describe the communication skills of listening, feedback and assertiveness. (IV) |
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Describe specific skills, sensitivities and strategies which enhance intercultural communication. (IV) |
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Describe the roles, traits, characteristics, activities, and benefits of teams within health care organizations. (IV) |
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Describe basic laws and regulations which govern health care and health care employment. (V) |
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Describe regulatory requirements and agencies which relate to health care professionals, occupations, and facilities. (V) |
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25. |
Identify legal guidelines related to documenting, authenticating, and correcting medical records. (V) |
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26. |
Apply legal guidelines in a variety of health care situations. (V) |
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27. |
Differentiate between specific types of thinking. (VI) |
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28. |
Describe the steps in a decision making model applied to health care situations. (VI) |
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29. |
Apply the decision making model to health care situations. (VI) |
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Explain ethical decision making and its influence on health care facilities, the professional's role and in client situations. (VI) |
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31. |
Define process improvement and customer service. (VI) |
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32. |
Identify process improvement techniques and activities used to improve customer service/satisfaction. (VI) |
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33. |
Apply the steps of process improvement to selected situations. (VI) |
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Go to Description Go to top of Competencies
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MCCCD Official Course Outline: |
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HCC130 20026-99999 |
Fundamentals in Health
Care Delivery |
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I. Health Care Today A. Employment
in the health care field 1. Career opportunities and employment
trends a. health care careers b. internet 2. Employment resources a. newspaper classified advertisements b. job placement/career counselors c. employment agencies d. health career facility bulletin
boards e. internet f. networking with professionals in the
field g. instructors h. health care hot lines i. library resources 3. World wide web a. terminology b. student information c. health career information B.. Health
care delivery systems and services 1. Examples of health services a. acute b. chronic c. long term/rehabilitation d. home health e. women and children f. community health g. hospice 2. Continuum of care delivery system a. primary b. secondary c. tertiary C. US
health care payment sources 1. Third party payers a. Medicare b. Medicaid (Arizona heath care cost
containment system) c. indemnity insurance d. managed care e. worker's compensation 2. Populations served D. Health
care organizations 1. Ownership a. proprietary (for profit) b. voluntary (not for profit) c. government 2. Mission 3. Governing board a. function b. personnel 4. Administration a. titles b. responsibilities 5. Medical staff a. organization b. specialties 6. Departments E. Patient
rights 1. Sources a. OBRA (Omnibus Budget Reconciliation
Act) b. AHA (American Hospital Association) 2. Content 3. Comparison F. Selected
department and treatment abbreviations and symbols 1. Organizational abbreviations 2. Health care symbols II. Workplace Behaviors and Values A. Personal
and health care values 1. Definition of values 2. Values clarification 3. Life values a. personal values b. respect for values of others c. acceptance of others d. different perspectives B. Workplace
ethical behaviors 1. Definition of ethics 2. Work ethic behaviors a. attendance b. punctuality c. hygiene d. personal appearance e. time management f. attitude g. accountability h. conduct C. Job
application and interviewing skills 1. Preparing a job application 2. Preparing for the interview 3. Interviewing techniques 4. Appearance and behavior D. Worker's
rights and responsibilities 1. Discrimination a. civil rights act-1964 b. protected class c. other criteria d. bona fide occupational qualifications e. disparate impact and treatment 2. Harassment a. retaliation b. whistle blower c. protection d. types of harassment e. response process to harassment 3. Violence in the workplace a. potential situation b. response 4. Employment issues a. implied consent b. contracts/negotiation c. unions vs. "at will" d. employee drug screening e. fingerprinting f. communicable disease testing g. annual inservices h. employee review of records i. termination j. due process III. Personal Wellness and Safety A. Dimensions
of wellness 1. Physical 2. Nutrition 3. Exercise 4. Emotional 5. Intellectual 6. Spiritual 7. Interpersonal 8. Environmental 9. Stress management 10. Wellness life style 11. Personal decision making B. Body
mechanics 1. Normal alignment 2. Principles of body movement 3. Correct techniques 4. Principles of ergonomics a. posture b. environment c. repetitive motion C. Bloodborne
and airborne pathogens 1. Identification and transmission of
bloodborne pathogens a. HIV (human immunodeficiency virus) b. HBV (hepatitis B virus) 2. Identification and transmission of
airborne pathogens a. TB (tuberculosis) b. cold/flu c. RSV (respiratory syncytial virus) D. OSHA
precautions 1. OSHA standard precautions 2. Transmission based precautions 3. Personal protective equipment E. Hand-washing
technique 1. Use of hand-washing criteria 2. Demonstration IV. Communication
and Teamwork A. Communication
framework 1. Goals 2. Components of communication 3. Types of communication B. Communication
strategies 1. Supportive strategies 2. Barriers to communication 3. Consequences of poor communication C. Listening,
feedback, and assertiveness 1. Methods for improving feedback 2. Impact of positive self-image and
assertive behavior D. Intercultural
communication 1. Cultural diversity 2. Skills for intercultural
communication E. Teamwork 1. Traits of a team 2. Role of leader 3. Role of team member 4. Characteristics of a non-effective
team 5. Team activities 6. Benefits of effective teams 7. Traditional teams 8. Team conflict V. Legal Issues in Health Care A. Health
care laws and regulations 1. Terminology a. accountability b. assault c. battery d. fraud e. law f. legislation g. liability h. malpractice i. negligence j. regulation k. responsibility l. slander 2. Health care employment concepts a. personal b. patient c. physician 3. Patient abuse and reporting
requirements a. children b. elder c. domestic 4. Risk management a. role b. function c. reporting procedure B. Regulatory
requirements and agencies 1. Professional certification, licensure
and registration 2. Institutional certification/licensure a. federal certification/medicare b. state licensure 3. Federal regulations and standards a. American disabilities act b. medicare/health care finance
administration c. health and human services d. food and drug administration 4. Voluntary accreditation a. joint commission on accreditation
of healthcare organizations b. national council for quality
assurance c. others C. Legal
guidelines for medical documentation 1. Ownership of medical record 2. Access 3. Release of information 4. Documenting in record 5. Alteration D. Health
care legal situations 1. Privacy 2. Confidentiality 3. Privileged communication VI. Decision Making in the Health Care
Setting A. Classifications
of thinking 1. Logical a. deductive b. inductive 2. Critical 3. Creative 4. Directed 5. Undirected B. Decision
making model 1. Elements |