MCCCD Official Course Competencies:

EMT112PS  2009 Spring - 9999

Public Safety Emergency Telecommunications

1.        List the forms of communication used in public safety telecommunications. (I)

2.        Describe and demonstrate stress management techniques for remaining calm under high-pressure situations. (I)

3.        Identify and demonstrate the core values of an effective public safety emergency telecommunications operator. (I)

4.        Explain the history of public safety communications systems practices. (II)

5.        Explain and use the specific features of an emergency 9-1-1 dispatch system. (II)

6.        Identify and operate the types of (radio) communications and computer equipment used in public safety telecommunications systems. (II-III)

7.        Describe the location and type of computer systems used to process and store information pertinent to law enforcement agencies. (III)

8.        Define and practice the incident command system and national incident management systems components relative to public safety emergency telecommunications systems. (III)

9.        Explain at least three methods of recordkeeping used in public safety dispatch centers. (III)

10.      Identify and recite the phonetic alphabet used in radio broadcasting. (IV)

11.      Identify and define the purpose and use of each aural brevity code used in law enforcement dispatching. (IV)

12.      Demonstrate the ability to correctly and concisely obtain information, and broadcast simulated fire, emergency, medical, and law enforcement dispatches. (IV-VI)

13.      Recite and demonstrate key phrases related to emergency telephone techniques. (V-VI)

14.      Identify general types of hazardous materials, emergency situations, and the appropriate response required for public safety dispatch. (VI)

15.      Define and explain “pre-arrival instructions” for emergency medical incidents. (VI)

MCCCD Official Course Outline:

EMT112PS  2009 Spring - 9999

Public Safety Emergency Telecommunications

I.          Interpersonal Communications

            A.        Basic forms of communications

            B.         Communications skills

            C.        Techniques for writing, reading, speaking, and listening

            D.        Techniques to control stress under high-pressure conditions

            E.         Core values

                        1.         Teamwork

                        2.         Public service

                        3.         Learning

                        4.         Results-oriented

II.         Telecommunications

            A.        Historical evaluation of operational methods

            B.         Organization of the communications function

            C.        9-1-1 systems

            D.        Overview of specific systems

                        1.         Fire

                        2.         Emergency medical

                        3.         Law enforcement

III.       Modern Public Safety Telecommunication Systems

            A.        Basics of telecommunications equipment

            B.         Operational frequencies and troubleshooting

            C.        Records system

                        1.         Fire

                        2.         Emergency medical

                        3.         Law enforcement

            D.        Local, state, and national crime information computer systems

            E.         Procedures for the Incident Command System (ICS) and the National Incident Management System (NIMS) compliance

IV.       Radio Broadcasting

            A.        Aural brevity codes and phonetic alphabets

            B.         Obtaining and processing descriptive data on persons and property

            C.        Broadcast rules and procedures

V.        Telephone Techniques

            A.        Controlling telephone calls and callers

            B.         Obtaining complete and pertinent information

            C.        Classification and processing of information

VI.       Telephone Complaint and Report Processing Procedures

            A.        Law enforcement

                        1.         Description of routine and urgent incidents

                        2.         Standard operating procedures

            B.         Fire

                        1.         Fire terminology

                        2.         Guidelines for processing fire incidents

                        3.         Standard operating procedures

            C.        Emergency medical

                        1.         Allocation of resources

                        2.         Emergency medical terminology

                        3.         Pre-arrival instructions

                        4.         Standard operating procedures

            D.        Special hazard situations

            E.         Role of telecommunications in protecting the safety of field units