Official Course Description:   MCCCD Approval:  05/22/01
OCS104      20022-99999	L+L	1 Credit(s)	2 Period(s)
Office Communications
Plan and develop effective oral communications and written documents using PowerPoint. Identify appropriate and inappropriate language and topics in the business setting. Investigate verbal and non-verbal communication techniques in the office. Investigate basic contents of memorandums, letters and reports. Investigate various communication devices including fax, network systems and machines. Prerequisite: None.

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MCCCD Official Course Competencies:
OCS104   20022-99999	Office Communications

1.	Select the appropriate format (oral or written) for a formal office presentation. (I)
2.	Plan and develop effective oral and written presentations for the office. (II, III)
3.	Create, interpret, and evaluate graphics to be used in oral and written presentations. (IV)
4.	Assess feedback to implement suggestions for improvement. (V)
5.	Describe effective interpersonal office communication techniques. (VI)
6.	Use appropriate office terminology in verbal communication. (VII)
7.	Identify language and topics inappropriate in the office. (VII)
8.	Identify appropriate and inappropriate non-verbal (body) language in the office. (VIII)
9.	Use appropriate non-verbal (body) language in the office. (VIII)
10.	Apply active listening skills in the office. (IX, X)
11.	Identify the appropriate office communication devices for various workplace tasks. (XI)
12.	Describe the features of office communication devices. (XII)
13.	Describe the operation of office communication devices. (XIII)

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MCCCD Official Course Outline:
OCS104   20022-99999	Office Communications

I. When and how to do a group presentation A. Deciding to make a presentation B. Selecting the method of presentation II. Oral presentations A. Identifying the audience B. Planning the presentation C. Selecting the content D. Organizing the presentation E. Selecting the presentation medium F. Rehearsal of the presentation G. Delivering the presentation III. Written presentations A. Types and parts of a written presentation B. Identifying the audience C. Planning the presentation D. Selecting the content E. Organizing the presentation IV. Preparing graphics for presentation A. Creating the graphics using PowerPoint B. Interpreting the graphics C. Evaluating the graphics V. Feedback and evaluation VI. Definition of interpersonal communication VII. Verbal communication in the office A. Appropriate office terminology B. Office small talk C. Inappropriate language and topics VIII. Nonverbal communication in the office A. Appropriate body language B. Inappropriate body language IX. Listening Skills A. Active listening B. Accurately processing the message C. Summarizing for understanding X. Role playing to apply skills XI. Office communication devices A. Networks B. Calendars C. Telephones D. Fax machines E. Global communications F. Interoffice mail G. Conference calls H. Paging XII. Office communication device features XIII. Demonstration of various office communication devices

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