MCCCD Official Course Competencies:

SWU292  20026-99999

Effective Helping in a Diverse World

1.

Demonstrate a conceptual knowledge of culture and its impact on human behavior, recognizing the strengths that exist in all cultures. (I)

2.

Describe methods of helping and healing within ethnic, cultural and racial groups. (I)

3.

Explain the strengths of ethnographic interviewing, and identify barriers to an effective cross-cultural interview in a professional helper context. (II)

4.

Demonstrate the process of trust-building, using naturalistic inquiry and the naturalistic paradigm. (II)

5.

Explain the roles of both culture and social work in the helping and change process. (II)

6.

Explain the value base of the social work profession, and describe its implications for practice skills with diverse clients. (I, III)

7.

Demonstrate skilled listening, and practice of basic communication processes within the context of ethnosystems and other diverse groups. (III)

8.

Demonstrate self-awareness, and explain the implications of, one's own personal, cultural values, beliefs and biases toward groups that are different the one's self. (III)

MCCCD Official Course Outline:

SWU292  20026-99999

Effective Helping in a Diverse World

I. Framework for Multi-Cultural Understanding and the Professional Helper

A. Culture and its impact on human behavior

B. The strengths perspective and empowerment model of human behavior

C. The value base of the social work profession with a focus on diversity and practice skills

D. Methods of helping and healing within ethnic, cultural, and racial groups

II. Techniques Common to all Professional Helping Relationships

A. Basic communication and helping skills and their theoretical bases in dominant society

1. Creating an effective helping relationship

2. Establishing trust

3. Nonverbal communication

4. Active listening and empathy

5. Questioning and probing in terms of interviewer's and/or client's issues, needs, and wants

6. The "I-message"

7. Barriers to effective communication

B. Ethnographic interviewing

1. Naturalistic inquiry as a method of building trust

2. Differences in verbal and non-verbal communication styles and use of language

3. The client as expert

4. Skilled listening in ethnographic interviewing

5. Barriers to effective cross-cultural interviewing

6. The change process and the social work role in a multicultural context

III. Personal and Professional Development

A. Developing self-awareness

1. Cultural assumptions and biases, value differences

2. Implications of students' values and beliefs for the helping relationship

B. Demonstration of practice skills with

1. Clients with ethnically diverse backgrounds

2. Clients of different sexual orientations

3. Clients of diverse age and development stages

4. The clients with disabilities and/or wellness issues

C. Assessment and intervention

1. Formulating intervention objectives within the naturalistic paradigm

2. Giving information and advice

3. Behavioral contracting