Official Course Description: MCCCD Approval: 11/28/95
MGT101 19962-99999	LEC	3 Credit(s)	3 Period(s)
Techniques of Supervision
Overview of the foundations of supervision and how to get things done within an organization through other people. The functions of planning, organizing, staffing, motivating and controlling presented. Prerequisites: None.

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MCCCD Official Course Competencies:
MGT101   19962-99999	Techniques of Supervision

1.	Define supervision and the four functions of management. (I)
2.	Explain the relationship between authority, responsibility, and accountability. (I)
3.	Define motivation and its importance to productivity. (II)
4.	Identify the five need levels in Maslow's Hierarchy of Needs. (II)
5.	Explain Herzberg's and Vroom's theories of motivation. (II)
6.	Describe the basic elements of effective communication. (III)
7.	Describe the major leadership styles and the context in which each style is most effective. (IV)
8.	Explain the basic steps in the planning process. (V)
9.	Explain how supervisors can improve the match between the qualifications of an applicant and the requirements of job. (VI)
10.	Describe a positive climate for training, and explain the learning principles that supervisors should incorporate in the training process. (VI)
11.	Identify antidiscrimination laws that affect organizations. (VII)
12.	Describe the challenges presented by a culturally diverse work environment. (VII)
13.	Describe the delegation process, what it is designed to achieve, and the elements of successful delegation. (VIII)
14.	Explain the steps in problem-solving analysis and the decision-making process. (IX)
15.	Define conflict and identify types of conflict within organizations. (X)
16.	Identify ways in which a supervisor can reduce resistance to change. (XI)
17.	Define "job description" and "job specification." (XII)
18.	Identify ways to overcome bias in performance appraisals. (XII)
19.	Explain the steps in conducting a performance appraisal interview. (XII)

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MCCCD Official Course Outline:
MGT101   19962-99999	Techniques of Supervision

I. Introduction to supervision A. Definition of supervision B. Role of the supervisor C. Keys to supervisory success D. Four functions of management II. Understanding and motivating employees A. Theories of motivation B. Motivational techniques C. Job satisfaction III. Communicating in the work environment A. Elements of communication B. Use of communication media C. Role of feedback in the communication process IV. Leadership A. Power, authority and leadership B. Leadership characteristics C. Styles of leadership D. Effective application of styles V. Planning A. Supervisor's role in planning B. Planning activities C. Management by objectives VI. Selecting and training employees A. Job analysis B. Recruiting and selecting C. The training environment VII. Equal employment opportunity A. Antidiscrimination laws that affect organizations B. Challenges of a culturally diverse workplace C. Special needs of physically challenged employees D. Sexual harassment prevention strategies VIII. Delegation A. Delegating authority and responsibility B. Resistance to delegation C. Tips for effective delegation IX. Problem solving and decision making A. Steps in problem analysis B. Steps in the decision-making process C. Group problem-solving techniques X. Handling conflict A. Positive and negative conflict B. Types of conflict in organizations C. Managing conflict XI. Coping with change A. Change and the supervisor B. Reactions to change C. Reducing resistance to change XII. Employee performance appraisals A. Performance appraisal objectives B. Performance appraisal methods C. Common errors in performance appraisals D. The performance appraisal interview

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