| 1.
|
Identify techniques to initiate customer contacts. (I)
|
| 2.
|
Identify and describe the components of professional attitude and
image. (I)
|
| 3.
|
Identify customer needs and procedures for making referrals. (I)
|
| 4.
|
Select and recommend merchandise based on customer needs. (I, II)
|
| 5.
|
Identify techniques for handling customer complaints, objections and
returns. (II)
|
| 6.
|
Complete special order documentation. (II)
|
| 7.
|
Identify sales techniques to assist customers in making purchase
decisions. (III)
|
| 8.
|
Identify procedures for using the cash register. (III)
|
|