Maricopa Community Colleges  SBS213   19966-99999 
Official Course Description: MCCCD Approval: 10/24/95
SBS213 19966-99999 LEC 1 Credit(s) 1 Period(s)
Hiring and Managing Employees
Methods and techniques for managing employees in a small business. Includes supervisor's role, leadership styles, interpersonal communications, staff planning, employee work styles, techniques for handling problem employees, and employee motivation. Focuses on real life situations to enable the business owner to gain high performance from their employee team. Includes segment on hiring, new employee orientation, training, benefits, and developing future staffing needs assessment. Prerequisites: None.
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MCCCD Official Course Competencies:
 
SBS213   19966-99999 Hiring and Managing Employees
1. Describe the effects of leadership styles, employee styles, and interpersonal communication methods on the role of the supervisor. (l)
2. Describe effective staff planning, personnel cost control and discipline methods. (l)
3. Create techniques to motivate employees and encourage positive behavior. (ll)
4. Identify issues present in managing multi-cultural workforces. (ll)
5. Evaluate techniques for effective problem solving. (lll)
6. Describe the importance/benefits of employee orientation and training. (IV)
7. Identify alternative orientation and training methods. (lV)
8. Identify techniques for achieving higher employee performance and increased productivity. (V)
9. Describe special needs of government protected work groups. (Vl)
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MCCCD Official Course Outline:
 
SBS213   19966-99999 Hiring and Managing Employees
    I. Managing People
        A. Role of Supervisor
        B. Leadership Styles
        C. Interpersonal Communications
        D. Staff Planning
        E. Employee Work Styles
        F. Personnel Cost Control
        G. Effective Discipline
      II. Motivation
          A. Basic Human Behavior
          B. A Theoretical Framework for Motivation
          C. Employee
            1. Needs
            2. Wants
            3. Satisfaction
          D. Managing Diverse Groups
        III. Problem Solving
            A. Considerations
            B. The Environment
            C. Roles
              1. Worker
              2. Work Group
            D. Difficulties
          IV. Orientation and Training
              A. Importance
              B. Benefits
              C. Training Methods
            V. Achieving High Performance and Productivity
                A. Employee SeIection
                B. Motivation Through Job Design
                C. Praise and Criticism
                D. Evaluating Employee Effectiveness
              VI. Performance and Work Documentation
                  A. Legal Requirements
                  B. Legality of Work Groups (INS Issues)
                  C. Record Keeping
                  D. Special Group Protection
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