Making a Difference: Creating Inclusive Work Environments

In the area of diversity and inclusion, we can all make a difference. It takes an added level of consciousness, some courage, and a belief that we all deserve to be treated with dignity and respect.

These days, most people do not intentionally say and do things to devalue other people. Often, we are unaware of the impact we have on another person when we say something off-hand, or tell a joke at the expense of another group. Even though our intent may be "I was just kidding," or "present company excluded," for the target of the joke or comment, it is another reminder that they are different. They have to watch their backs, be careful not to act like stereotypes about their group, work to fit into the dominant culture. They are unsafe and that impacts their daily work environment.

"Wait, wait!!!" we say, "I can't be responsible for how other people take what I'm saying. That's their problem. I don't want to have to walk on egg-shells or be politically correct all the time!" This is not about political correctness; it is about respect and about quality performance. If we want an environment where everyone can give his or her best, and needs to be valued for being his or her personal best, that means we do need to be aware of the impact of our words and actions. Communication is a two way street - it is not just giving, it is what is received as well.

We can start making a difference by hearing with a critical ear and not just defending our own group. We can think about how others might hear the same comment or view the same action from the perspective of other groups based on age, race, ethnicity, gender, sexual orientation, marital status, national origin, abilities, socio-economic status and work group. There are so many ways that we may be "in" for one comment and the "target" of another.

In addition to the heightened consciousness of listening with a critical ear, we also have to have the courage to speak up - and not just when it affects us personally. We all have the responsibility to create a respectful and inclusive environment, and sometimes it is more powerful for someone who is not part of the group being talked about to speak. I can say that "I'm not comfortable with that type of joke," or I can ask for clarification. "What do you mean when you say, 'of course he's late'?" Because sometimes we speak before we think.

We can make a difference by challenging everyday comments and actions, by raising the level of thoughtfulness in our work environments and being truly committed to the respect and dignity of everyone with whom we interact - if we listen with a critical ear and have the courage to speak up. To quote Dr. Martin Luther King Jr., "In the end, we will remember not the words of our enemies, but the silence of our friends." Not taking shelter in that protective silence can be a first step.

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