- Director Information Technology Services Learning Center
- Director Information Technology
- Systems Administrator I
- Systems Administrator II
- Computer Equipment Bench Technician
- Client Support Analyst
- Manager Media Services
- Coordinator Media Services
- Manager Help Desk
- Web Technician III
- Programmer Analyst III
Director Information Technology Services Learning Center
Responsible for district-wide strategic planning and directs all aspects of the district-wide voice communications systems, library automation, library technical services, help desk, information technology training, conferencing systems and budget. In the division of Information Technology Services, administers strategic planning and direction of all learning activities and related projects.
Common Work Activities
- Plans and administers district-wide voice communication (telephone) systems
- Researches, monitors, and coordinates the development of new technologies
- Directs district-wide Help Desk operations
- Develops, prepares and delivers presentations to national conferences
- Maintains liaisons with external vendors; develops and writes proposals and negotiates contracts
- Supervises assigned staff and services
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Director Information Technology
Designs, develops, implements and evaluates administrative and academic computing and communications systems including planning, budgeting and allocation of personnel and resources in support of the strategic objectives of the college.
Common Work Activities
- Plans, directs and evaluates the strategic direction for the development and operation of an information services unit
- Recommends new applications and new configurations and assesses the technological capacity to meet the future needs of the college
- Designs technology applications which link specific applications such as annual reports, assessment plans, organizational data and goals and objectives to district-wide systems.
- Responsible for facility wiring infrastructure design and implementation
- Develops the RFP's, selects vendors and negotiates fees and warranties while monitoring the department budget
- Researches and monitors technological changes and innovations; develops long range goals and objectives
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Systems Administrator I
Responsible for resolving customer maintenance and repair issues. Installs, maintains, and administers network applications and services in a multi-vendor, multi-platform client/server environment. Responsible for implementation and ongoing support for services such as network operating systems, applications, data assurance, client/server hardware, and local area network devices.
Common Work Activities
- Plans, coordinates, and installs various operating system and application software on a variety of servers and workstations
- Resolves customer workstation and software problems
- Configures local area network servers and workstations; implements customer network services (i.e. printing, user accounts); installs and maintains network and computer peripherals (e.g. printers, modems, or related equipment)
- Performs repairs to computer equipment and associated peripherals; performs basic workstation training
- Interacts with software library personnel to ensure proper licensed applications policy and procedure are adhered to
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Systems Administrator II
Administers assigned system by providing maintenance, security, testing, upgrades and monitoring to ensure reliability and improved system performance.
Common Work Activities
- Monitors the assigned computer software systems in terms of function and interaction
- Provides management and support for on-site and off-site servers, systems and applications; assists, advises and trains users;
- Installs, configures, maintains and troubleshoots software and hardware; programs and maintains system for users;
- Analyzes and evaluates new technologies for potential applications; makes recommendations to supervisors relating to operating and software system selection, including performance consideration
- Analyzes and debugs operating systems or software; monitors and maintains system and performs tuning, testing and documentation of system
- Monitors user account and security management; confers with vendors in diagnosing and correcting errors
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Computer Equipment Bench Technician
Performs repair and maintenance of microcomputer and related equipment. Maintains and installs data communication lines and equipment on a district-wide basis.
Common Work Activities
- Diagnoses, services repairs and maintains microcomputer equipment to the board component level including related digital telecommunications equipment and data communications equipment
- Maintains records of maintenance repairs; controls inventory of spare parts; assists in evaluation of new equipment to be supported by the maintenance department
- Coordinate work with other areas and vendors as needed; evaluates and suggests external maintenance companies
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Client Support Analyst
Assistance to students, faculty, and staff provided with computer systems, workstations, peripherals, computer applications, course software, and online course delivery systems. Users requesting moves, the installation of equipment, troubleshooting of computer hardware/software, phone and electronics are provided assistance.
- Provides technical support to students, faculty and staff regarding computer equipment, peripheral and applications
- Provides in-person, phone and electronic services ranging from support to training; answers questions and provides support regarding configurations, moves or installations of computer, telecommunications equipment, network connectivity policy and procedures
- Assists in filling out work request forms and relaying requests to appropriate group; keeps abreast of policy, procedures and changes to operation systems; maintains records of correspondence received and responses
- Cleans, inspects, adjusts and maintains business/computer equipment; assists in writing user documentation and analyzes changes to existing procedures for user operating manuals
- Maintains liaison with all divisions and departments and field operations; ensures external service level agreements are met
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Manager Media Services
Directs and administers the Media Services department responsible for technical support to classrooms. Responsible for overseeing the television broadband distribution system and the redistribution of commercial cable television programming. Develops personal and departmental web pages and oversees library media collections.
Common Work Activities
- Plans, manages and implements technical support to classrooms which includes equipment delivery, installation, maintenance and repair
- Maintains a comprehensive equipment inventory and provides leadership for the implementation of new technology and services; assists the college in planning technology delivered formats;
- Responsible for the design, operation and programming of the college television broadband distribution system; oversees the interactive video teleconferencing system and classrooms;
- Develops and maintains on-line library media catalog and has responsibility for the library media collection which includes circulation of materials, maintenance of patron records and providing collection and acquisitions of new titles;
- Develops and recommends budget requests for operational and capital funds; administers approved budgets in accordance with college and district guidelines
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Coordinator Media Services
Plans, coordinates, and provides media support services to the instructional, student services, and administrative programs at the college.
Common Work Activities
- Manages, supervises, and coordinates the delivery of support services and staff in the Media Center to include events and activities requiring media service support;
- Coordinates instructional television classes, internal and external satellite, videoconferencing and teleconferencing programs
- Establishes work priorities and work schedules; develops operational rules and procedures for the Media Center;
- Develops and administers scheduling, maintenance, and inventory of audiovisual and teleconferencing equipment college wide; develops and monitors operational budget and capital equipment requests
- Acts as a resource to college community on media services and products
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Manager Help Desk
Directs Help Desk function and supports college/district operations. Prepares maintenance and system specifications for development. To outside vendors of processing services serves as a liaison. Develops or help prepare user requirements for new systems. Work contacts include administrators, faculty, staff and vendors. Equipment used includes a full range of computer equipment.
Common Work Activities
- Researches, evaluates and advises on new technologies to meet user's needs recommends equipment and software purchases
- Directs system and operations support relative to the maintenance and enhancement of all operating systems
- Reviews user requirements for changes to existing systems or development of new systems; Reviews changes to existing procedures for user operating manuals
- Negotiates vendor agreements and ensures service level agreements are met; represents the department on task forces and cross functional teams
- Prepares bid specification and proposals; develops and administers budget
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Web Technician III
Designs, develops, upgrades, maintains, troubleshoots and monitors college, department and/or faculty websites. Assists users with the development of web pages and integrates them into the college website. Coordinates and tracks web processes.
Common Work Activities
- Creates and maintains websites which include coding, textual and graphical components
- Troubleshoots, repairs and maintains website software and hardware; writes and reviews content for the website
- Create and maintain promotional landing pages and newsletter articles; create tracking links to monitor on-line traffic
- Creates and edits computer graphics; attends meetings, trains students and faculty on equipment and designs
- Reviews and recommends changes in equipment and implements new technologies
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Programmer Analyst III
Analyzes and develops software systems to meet current and future program needs. This position works in the area of information technology. Work contacts include administrators and staff. Equipment used includes standard office equipment and a variety of computer hardware and software.
Common Work Activities
- Assists in the implementation of computer configuration in terms of function and interaction; programs operating system to control software system effectively
- Assists in debugging new systems
- Codes programs for the support of complex teleprocessing terminal devices in a message switching, data collection or for inquiry
- Makes recommendations relating to operating system selection, including performance consideration
- Provides technical support to the systems manager in the areas of production, efficiencies related to computer performance and device allocations
- Monitors user account and security management; confers with vendors in diagnosing and correcting errors
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