You know you cant be everything to everyone, but the people who matter most to you seem to be getting the least amount of your time and energy. You want to be successful professionally and still have time for your personal interests, but you want to be a cherished part of your family and aggressive in your career. Your choices seem to be in direct conflict with each other. This course helps you understand how roles give order to what you want to do and to be, and how balance helps you enjoy quality and success in all facets of living.

This program focuses on providing quality service from a teamwork perspective. Service excellence requires more than individual excellence...it also requires that individuals and departments work together to provide quality service. Participants will learn about advanced service skills, as well as spend time looking at their role in helping the college build a culture that is essential to student/customer satisfaction. This course is 6 hours in length.

In this session, you will assess your personal change readiness traits and develop ideas on how to help yourself and others overcome four common resistances to change.

Do you have tasks in your life that you will go out of your way to avoid? In fact, you will spend more energy avoiding the tasks than they would take to simply complete. This lesson will help you identify those tasks you tend to procrastinate and make a plan to accomplish them.

Basic Presentation Skills: Fine Tuning and Delivering Your Message

When asked, "what you fear most", speaking in front of a group is ranked #2 only behind the fear of snakes. And other surveys indicate that many people fear speaking more than dying. If you struggle, you¿re not alone.

The way you present yourself and your message is critical in engaging any audience. In this session, participants will learn best practices to get the results they desire in delivering a message to any audience so that anxiety is minimized or eliminated.

After completing this workshop, participants should be able to:

• Describe a presentation and what is involved in its preparation.
• Differentiate between the tree basic presentations appeals
• Plan and organize a presentation to include supporting material and visual aids.
• Deliver a well prepared presentation to any size audience.
• Connecting with their audience.

Is there someone in your life whom you really admire and wish you could be like? This lesson will teach you how to serve as a positive role model for others. You will learn the four steps to becoming a transition figure that inspires others and promotes helpful, effective behavior.

In this session you will learn how to link your job to Maricopa's and your college strategic plan, identify long and short term goals that align with these plans, define and prioritize actions necessary to achieve these goals, and utilize a personal planning tool to monitor and track your effectiveness. These skills will help you take personal responsibility for your job performance and realize success in Maricopa.

Experience shows that when we change our behavior towards others, their behavior often changes in positive way as well. By learning to choose what we say and how we say it, and be expressing ourselves in as clear and non-threatening a way as possible, we will be improving our own communication, and encouraging others around us to do so as well.

Most courses in human relations, conflict management, supervision and just getting along with others refer to basic communication skills. This 2.5 hour course focuses exclusively on the basics necessary for all of these. Participants will identify and practice paraphrasing, identifying feelings, clarifying, summarizing and giving and receiving feedback. Great for first timers or those who want a quick review.

Conflict Management in Action provides participants with knowledge, strategies and practice opportunities to improve their conflict management skills to enhance organizational effectiveness in an inclusive culture. Utilizing effective conflict management strategies improves workplace communication, allows employees to change problems into opportunities and creates a work environment that promotes creativity and innovation. Total course hours: 4

In this workshop, you will expand self-awareness and develop awareness of conflict styles by taking the Thomas-Kilmann Conflict Mode self-assessment. You will learn to assess conflict situation and apply new skills in dealing with conflict situations.

The Quality Service Training Program for College Employees. This program focuses exclusively on developing individual quality service skills. It is designed to help participants learn to excel in delivering quality servicewith a caring attitude to the students, faculty, and other staff members of the educational community. This course is 6 hours in length.

Ever have to deal with a customer who was very difficult, demanding or even violent? This session explores the stages a customer goes through as he or she becomes more difficult. Techniques and strategies for managing these customer difficulty development stages are discussed and modeled.

We all have difficult conversations, no matter how confident or competent we are. This workshop will show you a step-by-step approach to handle even the toughest conversations more effectively and with less anxiety.

Effective Communication with Voicemail & Email

Learn to be a more effective communicator! Tools that can be combined with a daily planner will be demonstrated.

Eliminating Low Priority Activities

Are you often frustrated because you get sidetracked from your goals? Do you feel like your time is wasted on unimportant tasks and that the important activities take a backseat? In this lesson, you will discover how to plan and prioritize your weekly goals to increase your overall effectiveness.

Star performers stand out not only by personal achievement but also by their capacity to work well on teams and with people. This session will focus on aspects of Emotional Intelligence and how you can use emotional intelligence to be People Smart.

What do employees and dogs have in common when it comes to empowerment? Come join us to follow the story of Max the dog and Max the employee as they experience the leadership style of Mr. Howard the boss/master. This workshop explores the issues of empowerment and unleashing the real potential in people.

Experience the culture of LATNEM SLEDOM. Taste the native cuisine, learn about local customs and history. While doing so, explore your own paradigms and how they influence your ideas related diversity.

FISH! Catch the Energy, Release the Potential

There are four choices each of us can make every day as we enter the workplace. This session will illustrate four basic concepts which can be applied in all work situations to increase satisfaction and customer service.

It isn't the people who simply get things done who move their organizations forward and feel satisfied. It's those who never lose sight of the big picture and who focus energy and enthusiasm on their most important goals. In FOCUS: Achieving Your Highest Priorities you will learn how to identify and focus on your top priorities, reduce stress by recognizing and eliminating low-priority activities and distractions, stay focused every day with a reliable planning system that integrates the tools you use, apply a goal-setting process that gets results, gain control of the competing demands on on your time, and achieve balance and renewal in your life to avoid burnout and cycles of frustration.

Do you want to create passion in your work and life that can turn the ordinary into the extraordinary? This workshop will provide you with the four basic principles that will help bring fresh energy and creativity to your life and work: how to make a real difference every day, how to become more successful by building strong relationships, how to create real value for others, and how to constantly reinvent yourself. Join us to learn more about the Fred Factor!

Learn effective skills, attitudes, and techniques for facilitating teams or other group meetings. You will learn effective interpersonal communication skills including listening, asking effective questions, and recognizing unspoken messages. You will learn how to establish team roles, how to deal with problem behavior, and how to use facilitation tools to make meetings run smoothly.

Think of times when you are faced with making choices in your life, which challenge the essence of who you are. These are Integrity Moments. When you chose a course consistent with your values and principles, you feel Big in your world. If you do not, you feel Small. Whether you are faced with challenging choices in your personal or professional life, this session will help you be aware when you are in an Integrity Moment, the factors that effect your choices, and will help you set your intentions on feeling Big in your world.

Join us in relaxing, reflecting, and journaling on the work, society, relationships, and past and present experiences that contribute to who you are. You will learn some basic journaling techniques, receive journaling resources, and discuss the many ways journaling can contribute to your physical, emotional, social, and spiritual well-being.

Through poignant video images you will experience the life of Anne Sullivan Helen Keller's teacher and learn how to optimize and expand your personal influence through modeling, mentoring and teaching. Three components of long lasting, principle-centered influence are explored as a vehicle to making positive, proactive improvements in individual effectiveness.

Using information from the Myers Briggs Type Indicator MBTI, you will explore the implications of personal data gathering and decision-making preferences that have an impact on student learning in the classroom. In this session, you will gain an awareness of your own preferences and how they function in and out of the classroom. You will develop one lesson plan for discipline related content that will incorporate the needs of all learners and all concepts learned in the session.

This online course is designed to provide a broad overview of critical information for those who are new to a supervisory position or new to Maricopa. While not intended to supply everything they could ever know about Maricopa, this course will provide a solid foundation for their role as a supervisor within Maricopa.

This is an abbreviated version of the eight-hour Group Facilitation Skills course. Learn effective skills, attitudes, and techniques for facilitating teams or other group meetings. You will learn effective interpersonal communication skills including listening, asking effective questions, and recognizing unspoken messages. You will learn how to establish team roles, how to deal with problem behavior, and how to use facilitation tools to make meetings run smoothly.

In this session, participants will be introduced to a basic presentation planning model and three step planning process. The effective use of visuals, common presentations pitfalls, and importance of facilitator presence will be discussed. Participants will plan, produce, and present a presentation and be provided feedback from fellow participants and facilitator.

Do you often feel overwhelmed by the number of tasks you need to complete each day? Do you sometimes have a hard time determining which tasks take priority over others? This will teach you how to use a rating system that prioritizes your daily tasks based on what is the most important. Prioritizing your tasks helps ensure that time-specific activities and other important events receive the highest priority during the day.

Do you know you have a bad work habit but cant get motivated to change it? May be you are always late in the morning or maybe you hate to respond to your email. You know its hurting your performance, but either you dont know how to change or you don't want to. This will help you set goals to overcome ineffective behaviors. Removing these behaviors will improve your performance and give you a feeling of accomplishment.

7 Habits of Highly Effective People

This course focuses on personal and interpersonal levels of leadership development. Participants learn how to see, think, and act more effectively in order to get better results, take responsibility, and become more opportunity-minded.

This course is an online introduction or refresher for Six Thinking Hats materials.

Dr. Edward de Bono's Six Thinking Hats® is a fast-paced, practical, and interactive course. The measurable results include shorter meetings, thorough decisions, better communication, and easier problem resolution. Individuals and teams learn to separate thinking into six categories to analyze issues and generate new ideas. Participants learn how to separate emotion from facts, the positive from the negative, and critical thinking from creative thinking. Participants are provided tools you can apply immediately.

StrengthQuest - Discovering & Maximizing Your Talents This workshop will provide participants the opportunity to utilize the StrengthsFinder assessment to identify, understand, and affirm their talent and learn how their Signature Themes represent areas of talent that can become strengths.

prereqs: Approximately one week prior to workshop, employees enrolled will be sent a StrengthsFinder Code and directions on how to use the code to complete their assessment. Employees who receive a code (worth $10) will be expected to attend the training.

Good telephone usage cannot be assumed or taken for granted. It is however, a professional skill that can be learned. The purpose of this program is to optimize the quality of telephone communications for staff members whose job responsibilities require telephone usage. The workshop will address telephone courtesy and techniques that emphasize

1. Uniformity in how basic transactions should be handled
2. Effective listening and oral-communication skills, and
3. Ways to increase credibility and cooperation to enhance service opportunities.

Taking Charge: Minimizing Fire Fighting through Planning

Are you constantly busy, yet never seem to get anything done? This lesson will help you eliminate less productive activities from your work and personal life.You will also become more productive at work by developing a list of ¿fire prevention¿ planning ideas.

Special Request for teams that want Team Building exercises.

Transforming Challenging Situations into Positive Outcomes

Have you ever felt so frustrated about something that you find yourself in a gripe session with a co-worker or friend? You don't know how you ended up in this negative conversation, and you realize it's completely unproductive, but you don't know what else to do. Complaining seems to be the easiest response. Discover a way to leave your frustrations behind! In this lesson you will learn to examine situations using the MASTER technique. This technique will develop your ability to make proactive choices that advance your career and enhance your control over challenging situations.

Special Request. Work groups will learn understand their own work styles and others and then will learn how to apply them to their work relationships, teamwork, communication, and managing conflict.

Understanding Listening Approaches

Discover your personal listening approach. Understand the focus, motivation, and behavioral indicators of 5 listening approaches. Learn to appreciate the value of different listening approached in various environments and when each is most effective. Learn to develop effective listening strategies and create a personal development plan to improve overall communications with diverse populations.

Win-win agreements provide a process and tool for implementing a style of leadership that balances control and release and focuses on effectiveness. The win-win agreement is a process that allows people to implement the roles of leadership in a practical manner as they develop partnerships with others.

Whale Done! is designed to teach people how to improve their relationships at work in order to become more productive and to achieve better results.

We have to rely on and work with others in order to be productive and achieve results. The problem is that many work environments are not conducive to positive relationships. Instead, they employ the GOTcha approach (catching people doing things wrong). If an employee makes a mistake, then someone else is waiting to catch the employee with a GOTcha! Many times, GOTcha is the result of a lot of programs that focus on fixing problems. This type of culture can be unproductive and self-defeating. While focused on the mistake, we are inadvertently reinforcing what we don't want to happen-the negative behavior.

The Whale Done! approach can have a dramatic positive impact on your relationships with others. It is contagious and will help your entire organization increase productivity, improve employee morale, and achieve better results.

This learning opportunity is based on the number one best-selling business book by Spencer Johnson, M.D. You will follow the experience of four characters, Sniff and Scurry and Hem and Haw who look for ways to maintain happiness in the face of great change. Their storyy simply, but profoundly illustrates how individuals can choose to deal with change in any aspect of their lives in ways that are more enjoyable and less stressful.