1 a

Ensures that others involved in a project or effort are kept informed about developments and plans

1 b

Ensures that important information from his/her management is shared with direct reports, stakeholders, and others as appropriate in his/her organizational unit

1 c

Keeps his/her manager informed about progress and problems

1 d

Ensures that regular, consistent communication takes place

1 e

Proactively seeks information from others who have different personalities, background, and styles and includes them in decision-making and problem solving.

1 f

Communicates and cooperates with others who have a diversity of cultural and demographic backgrounds.

1 x

Other behavior

Sub Competencies

1.1

Oral Communication: Expressing oneself clearly in conversations and interactions with others.

1.1 a

Tailors the content of speech to the level and experience of the audience.

1.1 b

Uses appropriate choice of words in oral speech.

1.1 c

Summarizes his/her understanding of what others have said when appropriate, to verify understanding and prevent miscommunication.

 1.2

Written Communication: Expressing oneself clearly in writing.

 1.2 a

Tailors written communications to effectively reach an audience

 1.2 b

Expresses ideas clearly and concisely in writing

 1.2 c

Uses an appropriate writing style with attention to spelling, grammar, language, and punctuation.

2 a

Acts to align own unit’s goals with the strategic direction of the organization.

2 b

Ensures that people in the unit understand how their work relates to the organization’s mission.

2 c

Ensures that everyone understands and identifies with the unit’s mission.

2 d

Ensures that the unit develops goals and a plan to help fulfill the organizations’ mission.

2 e

Establishes objectives, defines roles and tasks, generates rules and procedures, and provides direction in support of the organization’s mission.

2 x

Other behavior

3 a

Conveys confidence in employees’ ability to be successful, especially at challenging new tasks

3 b

Shares information, knowledge, and suggestions to develop employees’ capabilities and maximize their potential

3 c

Allows employees freedom to decide how they will accomplish their goals and resolve issues

3 d

Provides helpful, behaviorally specific feedback to others

3 e

Views employees as important to be understood, valued and developed.

3 f

Regularly meets with employees to review their development progress

3 g

Recognizes, acknowledges and thanks people for their contributions

3 h

Expresses pride in the group and encourages people to feel good about their accomplishments

3 i

For a manager or team leader, recruits and develops people with a diversity of cultural and demographic backgrounds. For an employee, helps recruit and orient employees from diverse cultural and demographic backgrounds

3 x

Other behavior

4 a

Asks questions to identify shared interests, experiences or other common ground

4 b

Shows an interest in what others have to say; acknowledges their perspectives and ideas

4 c

Recognizes the colleges’ concerns and perspectives of others

4 d

Expresses gratitude and appreciation to others who have provided information, assistance or support

4 e

Takes time to get to know co-workers and build rapport

4 f

Attempts to build relationships with people whose assistance, cooperation and support may be needed

4 g

Provides assistance, information and support to others, to build a basis for future reciprocity

4 h

Makes it easy for others to feel respected and valuable regardless of diversity in personality, culture, background, or organizational status

4 x

Other behavior

5 a

Demonstrates MCCCD’s goal of high impact service for our customers

5 b

Quickly and effectively resolves customer issues and concerns

5 c

Communicates with customers (internal or external) to find out what they want and how satisfied they are with what they are getting

5 d

Lets customers know he/she is willing to work with them to meet their needs

5 e

Finds ways to measure and track customer satisfaction

5 f

Presents a professional, positive manner with customers

5 x

Other behavior

 6 a

Makes a systematic comparison of two or more alternatives

 6 b

Notices discrepancies and inconsistencies in available information

 6 c

Identifies a set of features, parameters or considerations to take into account, in analyzing a situation or making a decision in a timely manner

 6 d

Approaches a complex task or problem by breaking it down into its component parts and considering each part in detail

 6 e

Weighs the costs, benefits, risks, and chances for success, when making a decision

 6 f

Identifies many possible causes for a problem

 6 g

Carefully weighs the priority of things to be done

 6 x

Other behavior

7 a

Anticipates possible problems and develops contingency plans in advance

7 b

Understands trends in the industry or community and develops plans to prepare for opportunities or problems

7 c

Anticipates the consequences of situations and plans accordingly

7 d

Anticipates how individuals and groups will react to situations and information and plans accordingly

7 e

Analyzes the organization’s position considering existing and potential customers (internal and external)

7 f

Understands the organization’s strengths and weaknesses

7  x

Other behavior

 8  a

Develops and/or proposes new approaches, methods or technologies

 8 b

Develops better, faster, or less expensive ways to do things

 8 c

Other behavior

 8 d

Works cooperatively with others to produce innovative solutions

 8 e

Supports new organization directions, partnerships, policies or procedures

 8 f

Seizes opportunities to influence the future direction of an organizational unit or the overall organization

 8 g

Helps people to develop a clear understanding of what they will need to do differently, as a result of changes in the organization

 8 h

Implements or supports various change management activities (e.g., communications, education, team development, coaching)

 8 i

Establishes structures and processes to plan and manage the orderly implementation of change

 8 j

Helps individuals and groups manage the concerns associated with significant change

 8 k

Facilitates groups or teams through the problem solving and creative thinking processes leading to the development and implementation of new approaches, systems, structures and methods

 8 x

Other behavior

9 a

Demonstrates high regard for stewardship of public resources

9 b

Actively seeks accountability and measures performance

9 c

Exceeds goals and commitments set

9 d

Understands the educational environment that enables the organization to effectively and efficiently provide service to its communities

9 e

Holds staff accountable and measures performance

9 f

Understands linkage from spending to stakeholder return

9 g

Meets or exceeds targets goals

9 h

Engages in cross-functional dialogue and decision-making

9 i

Monitor, document, and analyze work process steps to ensure efficient and effective outcomes

9 x

Other behavior

10 a

Carries his/her fair share of the workload and follows through on commitments

10 b

Respects the confidentiality of information and concerns shared by others

10 c

Is honest and forthright with people

10 d

Assumes responsibility for own actions; does not blame others

10 e

Conveys a command of the relevant facts and information

10 x

Other behavior