If you are having trouble with your Gmail account, please visit the Gmail Common Issues page. This page may offer assistance when dealing with questions on attachments, logging in, sending and receiving, chats and contact, as well as some other general topics.

Frequently Asked Questions for Faculty

Please visit the Gmail Help Center for assistance with your account. If further assistance is required you may contact our Customer Support Center (information can be found on the right hand column of this page).

• Who is eligible for a Google Apps@Maricopa account?
  Any student affiliated with MCCCD is eligible for an account. An account will be automatically provisioned when a student receives an MEID.
   
• When will communication be available for all MCCCD about this new service?
  Internal messages to the MCCCD community will go out the in early April. A news release to media is scheduled for April 15th, 2009. Additional announcements to faculty, staff and students will follow.
   
• I’ve heard MCCCD is doing a “soft launch” of new student email accounts. What does this mean and where can I access my account?
  The “soft launch” means that students can experiment with their new email accounts before full implementation is rolled out. Accounts can be accessed at google.maricopa.edu and MCCCD welcomes feedback from your experience. Please send feedback to google.feedback@domail.maricopa.edu.
   

• What is an MEID?
  MEID stands for Maricopa Enterprise Identification; it is a unique username that allows MCCCD students and employees use to access various MCCCD computer systems related to their position in at Maricopa Community Colleges.
   
• How do I find my MEID?
  If you are a first time user, you will need to know your Maricopa Enterprise ID (MEID). To discover your MEID go to the Student Personal Administration Tool (SPAT) discover MEID area.
   
• I forgot my MEID ?
  If you have forgotten your MEID go to the Student Personal Administration Tool (SPAT) forgotten MEID area.
   
• I forgot my password?
  If you have forgotten your password you will need to reset it. To reset your password go to the Student Personal Administration Tool (SPAT) forgotten password area.
   

• What is my email account ?
  Your official MCCCD e-mail account is <MEID>@Maricopa.edu
   
• How do I create an account?
  Before you can login, you must have an MEID at Maricopa Community College District. New students can register for an MEID. When your MEID registration is complete, you can login to Google Apps@Maricopa. Existing or former students can discover their MEID here.
   
• What password do I use?
  To access Google Apps@Maricopa, use your MEID and related password. This is the same password that you use to access your Student Center account in SIS.
   
• Why can't I log into my account through the Google site?
  Google Apps@Maricopa is MCCCD installation of the Google Apps for Education software suite, which Google offers to educational institutions and non-profit organizations. Due to account customization and security requirements, users must log in through MCCCD authentication system.
   
• How come my Google Apps@Maricopa account doesn’t have the same applications as my personal Gmail account?
  Your Google Apps@Maricopa account is part of a software suite called Google Apps for Education, which Google offers to educational institutions and non-profit organizations. Google determines the services to include in the Google Apps for Education software suite.
   
• How long can I keep my Gmail account at MCCCD?
  This is an e-mail for life. You can keep your e-mail even after your affiliation with MCCCD has ended
   
• If I have a question about my student email account, what do I do? Support for student email accounts is obtained through Gmail Help Center. Contact options are available on the right-hand column of this page.
   
• Who gets a MCCCD student email account?
  Email accounts have been provisioned for any student that has been enrolled at MCCCD during the past three years.
   
• What if I attended MCCCD more than 3 years ago?
  If you have not attended MCCCD in more than 3 years, you will need to discover your MEID and set you password before you can access this service. You can visit Maricopa's SPAT tool to discover your MEID and set your password.
   
• What will the MCCCD student email accounts be used for?
  Student email accounts will be used to communicate MCCCD business. Beginning July 13, 2009, MCCCD official communication “might” include financial aid, enrollment and password information.  Please refer to the college you are attending for more information.
   
• Where can I find my email account in the Student Center?
  The student email account can be found in as part of your personal information in the Student Center. This information will be available starting July 13th,2009. Your email account is <MEID>@Maricopa.edu
   
• I see that my MCCCD student email account contains my MEID. How can I change that?
  The initial release of Google Apps@Maricopa will not support ‘Nicknames.’ We expect that a future Fall 2009 release will include this functionality. MCCCD is populating the first and last name upon account creation so users receiving your emails will be able to tell who the sender is.
   
• Can I use my student email account in Blackboard?
  The new MEID@Maricopa.edu email accounts will be loaded into Blackboard in the near future.
   
• Will other MCCCD systems use this email address?
  Colleges that now use a different email account for students will be transitioning over the summer of 2009 to the new format. Additional information will be available from your college.
   
• How can I set filters to help manage my incoming messages?
  Please visit "Setting Filters" for instructions on setup.
   
• I’ve changed my name recently and updated my MCCCD records. When can I expect my MCCCD email account to be changed?
  Your Google Apps@Maricopa account is part of a software suite called Google Apps for Education, which Google offers to educational institutions and non-profit organizations. Google determines the services to include in the Google Apps for Education software suite. Name changes are not part of those services at that time.
   

• How do I forward from Gmail to my other e-mail accounts?
  Gmail lets you automatically forward incoming mail to another address, if you'd like. Click here for these instructions.
   
• If I'd rather use a different email account, what options do I have?
  The official e-mail address for all students attending MCCCD is going to be <MEID>@Maricopa.edu. Students are responsible for communications sent to this email address. Students have the option to ‘forward’ email going to this address to their ‘preferred’ email address.
   
• How can I export my contacts to other mail providers?
  Instructions for exporting contacts to other mail providers are available by clicking on the Address Book help link on the Google Apps@Maricopa website.
   
• Can I use other email programs to access my Google Apps@Maricopa email?
  You can forward your messages to another, more frequently checked, address.
   
• Can I setup mobile access?
  Mobile devices can most certainly be used in accessing your student email account through Google. You will use the same URL and Google will determine what type of device you are using.
   
• Why can’t I setup the IMAP/POP features for my new account? I don’t have a problem doing this with my personal gmail account.
  Google plans to support this feature in their Google Apps for Education product. No ETA has been received from Google. At this time, anyone wishing to use POP/IMAP will have to forward their Google email to an email account that supports this feature.
   
• How do I share documents with students or others who haveGoogle Apps@Maricopa accounts?
  You can share documents with anyone who has a Gmail account by listing the person’s Gmail address in the Share This Document screen. If you enter an email address of someone without a Gmail account in the Share This Document screen, that person will receive an invitation to create a Gmail account.
   
• What browsers are supported for my Gmail account?
  Supported browsers can be located on the Gmail help pages.
   

• There are concerns about SPAM especially when students attend multiple colleges. What plans in the project are there to address this concern?
  This is a new service for students at MCCCD. It is only meant for official MCCCD business. We will be working closely with stakeholders  to develop processes and best practices in order to minimize inappropriate use of this service.
   
• I’ve heard that the my.maricopa.edu portal will be replaced? Is this true, when and what can I can I expect?
  my.maricopa.edu will continue as is. There are no immediate plans to replace it. This new service offers a Portal solution to students. Students may find that this solution to be flexible and extensible.
   
• MEID/Password Questions
  MCCCD’s Office of the CIO recognizes there may be concerns in the use of MEID in various student and employee directories. MCCCD’s practice in this regard essentially makes the MEID public. It is important to know that the security for our systems is not based on keeping the MEID private but rather based on our overall authentication infrastructure, strong password rules, and password expiration policies. We follow similar practices as other educational institutions such as Arizona State University and Pima Community College. Maricopans can help protect their information through the use of strong passwords and regularly changing passwords.
   
  Password security and education is especially important. Individuals need to keep their passwords private and not share them. As an additional note, MCCCD does not provide passwords or personal information to Google. Google receives MEID, first and last names only. All password resets are performed and maintained through secured MCCCD systems. Password guidelines are further detailed in the login disclaimer.
   

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• Frequently Asked Questions
• Setting Filters
• Setting Vacation Messages
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• Login to GoogleApps@Maricopa

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