Technology Support Services
What we provide:
Help Desk Support:
  • Troubleshooting System
  • Account Setups Coordination
  • System Account Departures
  • Coordination Escalation Support (Campuses/Sites)
Desktop Support:
  • Configuration
  • Diagnostics & Routine Maintenance
  • Hardware Recommendations & Repairs
  • Inventory Tracking (Computer Hardware)
  • Security Software Recommendations
  • Testing & Deployment
  • Toner/Computer Parts
  • Equipment Consults / Quotes & Purchases
Audio Visual Arrangements & Equipment
  • Laptops
  • Projectors
  • Overhead Projector
  • TV
  • VCR/DVD
  • PA System
  • VoicePoint
  • 35mm Slide Projector
What this web service provides:
  • Setup Forms
  • Software Loan Contracts
  • Standards List(s)
  • New Desktop Features
  • Articles Written by Technicians
  • Quote Requests
  • Tips on Computing
  • System Maintenance
  • Operation Hours
  • Contact Information
  • Organization of Staff
HelpDesk Call Lookup
Call Number or Email Address
Submit A New Request
Contact Information
(480)731-8632
helpdesk@domail.maricopa.edu
District Office Complex
  Emerald Point Building
  Room 117

Help Desk Hours
Mon - Thu: 6:00am - 5:00pm
Fri - Sun: CLOSED
After Hours Support
Mon - Fri: 5:00pm - 6:00am

District Office Systems Maintenance & Upgrade Schedule
System: SIS System
Day(s): Saturday - Monday
Date: July 26 - 28, 2008
Time: 6:00pm - 6:00am
Why: SIS system maintenance
Systems Affected: -No system login capability for students, faculty, or staff
-Search Class/Search Catalog Links will not be available.
*Please use the “Find a Class (Beta)” link on the my.maricopa.edu page
-EIMS Tools (Employee Tools: AT & PAT - Student Tools: MAW, SAT, SPAT) will not be available
System: Blackboard
Day(s): Thursday
Date: Weekly
Time: 5:00am - 7:00am
Why: Blackboard Maintenance Schedule
Systems Affected: Blackboard
status
System: DO Network
Day(s): Wednesday
Date: Weekly
Time: 3:00am - 5:00am
Why: Network Maintenance Schedule
Systems Affected: All Systems

Campus & Satellite Systems Maintenance
& Upgrade Schedules
System: RSC Helpdesk 
Day: Thursday 
Date: Every Week 
Time: 5:00am - 8:00am 
Why: RSC Helpdesk Maintenance 
System affected: RSC Helpdesk Software 
disclaimer • updated 2008 Jul 08 • contact us