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Technology Support Services
Data Transfer Policies and Procedures
Equipment Configurations, Setups & Deployments
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Backing up all data files is the responsibility of
the Client. Desktop Support is happy to make
suggestions regarding option available for backing up data files,
but the responsibility is solely yours. Desktop Support claims no
responsibility should data files be lost or damaged.
- We will transfer all your work related
data files to your new equipment for you, if you would like, or
you may transfer the data yourself. If you would like us to
transfer your work related data files for you, the following must
be done.
- Create a new folder on your desktop. Name it your first initial and
last name Transfer. For example “jdoe transfer”.
- Copy all work related data files you
would like transferred on to your new equipment into this
folder. DO NOT copy any program files to this folder. Any data
files not copied to this folder will not be transferred. This is
no substitution for backing up files.
- We will not backup or transfer
nonwork-related files such as personal photos, personal documents,
screensavers, wallpapers, music files etc. If any of these types
of files are found in the “Transfer” folder, they will be deleted.
- The following is a list of standard
applications that are installed and supported by The Desktop
Support Team. (CorporateTime Calendar accounts must be requested,
with supervisor approval, separately)
| Windows XP Professional
Operating System |
Netscape 7.x |
MS Office 2003 Professional
(MS Outlook is installed but
not supported or configured for Calendar or Memo at this time.) |
| Internet Explorer v6.x (Web Browser)
is only support for Peoplesoft, CFS, & Helpdesk
Software. |
| Adobe Acrobat Reader
7.x |
CorporateTime Calendar
6.x |
| PrintKey 2000 |
TaskZip |
| Norton AntiVirus Corporate
Edition |
CFS Jinitiator |
- You may request the installation of other
business related non-standard software. You must be able to
demonstrate that a valid software license is owned by Maricopa and
assigned for your use. This policy includes shareware software!
We will not install non-work related software.
- This includes web shots, screensavers, shareware & icons.
- Please note the application may/may not be fully supported
by the Desktop team. Prior to purchasing or loading a
non-standard software application, an end-user may wish to
consult the Desktop Team separately for advice and/or testing
for compatibility with currently used applications, versions and
setups.
- Additional software that you request to be loaded will be
returned to you. You may have to sign a form indicating you
received this back to your possession
- When new equipment or software is ready
to be deployed an appointment will be scheduled with you to setup
and test new equipment. Your present is mandatory during this
phase of testing. Attempts will be made to coordinate a time that
will work for both you and the support person.
- Please be sure to have the location for
your equipment identified and that the appropriate
jacks/connections are accessible. Desktop Support Staff
will not move furniture
If this is
needed please contact the Maintenance Department at 480.731.8911 to
request that furniture be moved.
* This client will be installed unless
otherwise requested by the Client. Information regarding the
functionality and accessibility is available upon request to the Helpdesk,
Technical Support.
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