MARICOPA COMMUNITY COLLEGE DISTRICT JOB DESCRIPTION

TITLE: SUPERVISOR NETWORK SERVICES

GRADE: 13

JOB CODE: 01351

FLSA: MANAGEMENT

Job Summary

Supervises the installation and maintenance of computer software, hardware, and applications on a local area network for use in a college‑wide or laboratory setting. Plans and coordinates the installation of various NOS (network operating system) software on multiple servers.

Scope

This position works in an assigned area. Work contacts include administrators, faculty, staff, community network staff, and students. Equipment used includes servers, microcomputers, printers, network diagnostic, and related equipment.

Supervision Received

This position reports to an assigned administrator; receives general direction regarding routine and standard matters and specific instructions regarding non‑routine and sensitive matters.

Supervision Exercised

Supervises Network Technicians, Computer Lab Technicians, students, and temporaries

Representative Duties

Designs and configures college‑wide local area network servers and services; installs network and workstation operating systems; coordinates college network services with community network staff members; implements end user network services (i.e., printing, disk quotas, user accounts); installs and maintains network and computer lab peripherals (e.g., printers, modems, or related equipment); documents installation and maintenance of software, device, and user services; performs server and workstation diagnostics; maintains catalog on software and hardware; maintains diagnoses, and repairs computer equipment, if necessary arranges for repair; maintains inventory of proprietary software and computer hardware; provides storage and backup of software; requests and maintains supplies; develops procedures for server and workstation usage; develops work schedule for computer and network technicians, and lab assistants; updates software as needed; dispenses hardware/software and documentation to faculty as needed; performs related duties as assigned.

Knowledge and Abilities

Knowledge of: personal computers, workstations, and local area networks; network operating systems; data base, word processing, and telecommunications; personal computer hardware; network interfaces devices and cabling.

Ability to: develop designs for multi-vendor network environments; recommend server and workstation configurations; train and supervise assigned staff and students; maintain and repair computer equipment; organize work schedules; maintain accurate records; communicate effectively orally and in writing and establish cooperative working relationships with persons contacted in the course of performing assigned duties.

Training and Experience

Any combination of education, training, and experience that provides the required knowledge and abilities. An example of this would be college coursework and/or experience in network server installation/maintenance, microcomputer hardware/software support, data base and information processing.

Special Conditions of Employment

Working Conditions

Positions in this class may be exposed to cold temperatures; may be required to lift up to 50‑lb. objects; work weekends or evenings. Some positions may require a Class D Driver’s License.

This class specification is intended to indicate the basic nature of positions allocated to the class and examples of typical duties that may be assigned. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.