MARICOPA COMMUNITY COLLEGE DISTRICT JOB DESCRIPTION

TITLE: SENIOR SYSTEMS ENGINEER

GRADE: 16

JOB CODE: 01102

FLSA: PROFESSIONAL

Job Summary

Installs, maintains, and administrates client services to include: computer software, hardware, peripherals and applications for use in server and workstation environments. Plans, coordinates and configures the installation of various system hardware and software. Provides technical development in the LAN/WAN arena.

Scope

This position works in the area of Information Technology Services. Work contacts include administrators, faculty, professionals, staff and vendors. Equipment used includes a full range of computer equipment, computer test equipment and software.

Supervision Received

This position reports to assigned administrators; receives general direction regarding routine and standard matters and specific instructions regarding non‑routine and sensitive matters.

Supervision Exercised

Supervises the work of Systems Engineer apprentices, and provides work direction to Computer Maintenance Technicians, Network Technicians, Computer Operators, students and temporaries.

Representative Duties

Designs and configures local area networks servers and workstations; provides technical support (product recommendation and configuration); resolves customer workstation and software problems; configures local area network servers and workstations; installs network and workstation operating systems; implements end user network services (i.e. printing, user accounts); installs and maintains network and computer peripherals (e.g. printers, modems, or related equipment); documents installation and maintenance of software, devices, and end‑user services; interfaces with staff assigned to applications development to maintain familiarity with application development; performs connection of workstations of networks to the network; troubleshoots hardware, software and network connectivity problems; performs repairs to computer equipment and associated peripherals; performs basic workstation training; interacts with network and technical operations staff; interacts with software library to ensure proper licensed application policy and procedures are adhered to; supervises assigned staff; performs related duties as assigned.

Knowledge and Abilities

Knowledge of: network server environment also server and support requirements; District's operations; computer hardware and software for large computer systems, microcomputers, personal computers and workstations; educational and administrative computer applications; local area networks; major network operating systems; networked workstation attachment, installation and configuration.

Ability to: create and implement customer projects; interpret documentation and manuals; develop designs for server and workstation configuration; maintain and repair computer equipment; supervise assigned staff; make oral presentations; communicate effectively orally and in writing and establish cooperative working relationships with persons contacted in the course of performing assigned duties.

Training and Experience

Any combination of education, training, and experience that provides the required knowledge and abilities. An example of this would be a college degree Computer Information Systems with specialized courses in electronics, and microcomputer technical training. Vendor certifications in the following hardware groups (IBM, Compaq, HP, Cisco, Dell, NEC). Certification in two of the major network operating systems (Novell, Microsoft, Linux) with experience in WAN, operating system application software installation, on‑site technical service, customer interface and network installation support. MCSE and one major operating system certification required.

Special Conditions of Employment

Vendor certifications in the following hardware groups (IBM, Compaq, HP, Cisco, Dell, NEC). Certification in two of the major network operating systems (Novell, Microsoft, Linux). MCSE and one major operating system certification required.

Working Conditions

After‑hours and weekend work may be required. On‑call via phone and/or beeper is required.

This class specification is intended to indicate the basic nature of positions allocated to the class and examples of typical duties that may be assigned. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.