For this Fall 2011 issue of ITS InTouch, we have chosen to highlight the District-wide Consolidated Information and Instructional Technology Action Pan for 2011-2012  as a “measurement of success”.

Did you know…

In 2010, Blackboard had:

• (fall 2010) 8 Million logins (September had the highest month ever with 1 Million!) a peak of 50,000 logins in one day
• (fall 2010) a peak of 270,000 logins in one week
• (fall 2010) a typical user logging in five times per week
• 4,739 instructors using the system
• 25,086 courses being taught in the system

Student Information System (SIS)

• Total logins to SIS in 2010 was over 5 million
• On average, there are over 150,000 logins to SIS on a weekly basis
• SIS staff-performed enrollment transactions have dropped 15%, while student self-service online enrollments increased 70%
• Self-service activity in SIS rose 25-70% for common transactions
• Nearly 50% of SIS transactions are now initiated by students
• Fall/spring enrollments (class occupancies) have grown from 284,000 daily to 390,00 (up 37%) since 2008
• SIS is one of the largest systems in the country with over 1.8 billion rows of information and growing at approximately 20% per year

Account Management (username/password) Services (CIMS)

•  During peak registration hours, our College Identity Management System (CIMS) supports over 20,000 user logins to SIS every hour
• CIMS supports over 417,000 active student accounts and 16,150 employee accounts
• Last year, we had over 15 million logins to Student Email (Google) using CIMS
• CIMS significantly reduces the time and support costs required to fulfill new student account creations and password-reset requests for our 400,000+ active faculty/staff and student accounts while increasing security and compliance

Human Resource Management System (HRMS)

• In 2010 alone, HRMS issued 278,681 paychecks
• Nearly 3 million total paychecks have been issued since July 1999

Faculty and Staff Email and Calendar Services

• In 2010, MCCCD received over 12 million email messages and our anti-spam devices blocked over 2.5 million messages (20%)
• In 2010, MCCCD sent over 7 million email messages
• On a daily basis, MCCCD faculty and staff receive approximately 37,000 messages and send over 26,000 messages

Student Email (Google)

• Last year, there were over 15 million logins to the Student Email System
• Usage is approaching 60% of our entire student population

Helpdesk Tickets

• DSSC ITS handles an average of 242 tickets per week and closed 10,974 tickets in 2010

Network

• DSSC LAN averages 100% availability
• Internet connection averages 99.812% availability - this represents less than 16.5 hours of downtime over the entire year
• Overall network traffic in 2010 was 7.656 TB (7,656,000,000,000 bytes of data)

Did you know….?

During the months of December and January alone, in addition to daily work and other projects, the DSSC ITS Telecom team:

• installed 15 new phones for classrooms and offices in the new Mariposa Hall at EMCC;
• installed 40 new phones for classrooms and offices in the new Public Safety Science Building at GCC;
• transferred almost 60 Cisco VoIP phones at PVCC and their Black Mountain Campus from the MCC Call Manager and moved them to the new PVCC Call Manager;
• replaced 42 existing computers with new desktops, laptops and four Macintosh notebook computers.

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DSSC ITS currently manages in excess of 500 TB of data backups and 2.3 billion files to support disaster recovery efforts for enterprise services supporting all of MCCCD:

• February 1, 2007: 206 TB, 1.1 billion files
• February 1, 2008: 252 TB, 1.0 billion files
• February 1, 2009: 445 TB, 1.4 billion files
• February 1, 2010: 500 TB, 2.3 billion files

• In January, Operations printed in excess of 40,000 Student Financial Aid and SIS refund checks for our students.
• In January, DSSC ITS successfully facilitated the running of over 26,586 batch jobs in support of SIS and our students.
• In 2009, DSSC ITS successfully facilitated the running of over 300,000 batch jobs in support of SIS and our students.
• On January 19th, Operations printed more than 17,500 W2 forms which were sent to all MCCCD employees.

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One of the goals of implementing the new Student Information System (SIS) was to provide students with self-service capabilities as the Admit Yourself feature, registering for classes, making payments, checking grades, etc.  We continue to see an increase in self-service usage in SIS over time.  For the latest term, the percentage of self-service enrollment transactions (enrollments, drops, swaps) increased from 38.6% for fall 2009 to 43.4% for spring 2010, with more than 50% of the enrollment transactions being done through student self-service.  This is important because it allows staff to concentrate on the highest value-added activities, and to working with the students who most need assistance.

The new Student Message Center was implemented on 8/3/09.  Since that date, over 115,000 messages have been sent.

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Financial Aid has distributed over $90,000,000 in financial aid dollars this semester.  The distribution breaks down as follows:
PC - $10,594,481 to 3,691 unique students
GCC - $9,036,388 to 4,118 unique students
GWCC - $8,008,660 to 2,336 unique students
MCC - $21,772,929 to 7,568 unique students
SCC - $5,498,004 to 2,05 unique students
RSC - $11,086,393 to 2,669 unique students
SMCC - $4,265,709 to 1,901 unique students
CGCC - $6,856,433 to 3,005 unique students
PVCC - 5,018,802 to 1,935 unique students
EMCC - 7,948,376 to 3,142 unique students

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HRMS is tracking 55,186 total employees, 15,436 of which are currently active.

Since July 1, 2009, a span of less than three months, HRMS has had:

Up-times for the last Quarter:

• Blackboard, 99.81%
• Student Information System (SIS), 99.91%
• Memo, 97.54%
• The Maricopa Network, 100%
• Internet, 99.8%
• Resource25 (R25), 94.55%
• General Support Services, 100%
• Web Hosting, 100%

Did you know….?

• In January, a total of 5,868 individual faculty jobs were automatically fed in from the new SIS and successfully hired and paid through HRMS.
• The first semester using a Blackboard ASP model concluded with 48,079 students enrolled in 6,357 courses for a total of 108,343 enrollments and 99.6% uptime during the semester
• ITS supports 537 servers (5 added in January)
• Our nightly batch runs average 1,600 jobs per night (>half million per year)
• We backup 38 Terabytes of data per week (>2 Petabytes per year)
• Technology Support Services (TSS) complete 1,937 service requests in January alone.
• Telecomm reviewed and adjusted Qwest circuit costs for the colleges, resulting in a $66,000 per year savings (15%)

  Click here to see an Index of common ITS acronyms