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Services
Instructional Support Systems
|
Blackboard: Blackboard is a Web-based software
application that offers cost effective aggregate Web-
based
learning services.
Maricopa Online/Touchnet: Maricopa Online - Electronic
Access for Student Records.
Student Information System: The Maricopa Community
College District is implementing its first fully in-
tegrated, web-based Student Information System
(SIS) in Spring 2008.
Legacy Student System: The team supports, monitors,
and maintains the legacy Student Information System
(SIS) supporting 10+ individual colleges, 2 vocational
skill centers, a charter high school, and all student
related state, federal, and college reporting.
College Financial Systems: The College Financial
System (CFS) is the system of record for all accounting
transactions, including Purchasing, Accounts Payable,
Fixed Assets and General Ledger. The annual Financial
Report is derived from information within CFS. The
CFS application interfaces with the BDS application,
the HR application and the Student Information System.
Human Resources Management System: The Human
Resources Management
System (HRMS) is the system
of record for all human resources, payroll,
benefits, and
recruiting transactions within MCCCD.
Budget Development System: The Budget Development
System (BDS) is a web-based application that brings
together CFS General Ledger financial information and
Human Resources personnel position data for analyzing
and developing the MCCCD's annual budgets.
Maricopa LTS: Library Technology Services provides
acquisitions, cataloging,
interlibrary loan, processing,
and systems support to all MCCCD libraries,
and inter-
library loan services to the District Support
Services Center.
Decision Support System:
The project is intended to
meet the needs and requirements for information
currently available at many colleges via home-grown
information access systems that will be rendered
obsolete with the implementation of the new Student
Information System (SIS).
Business Intelligence Enterprise Reporting Team:
The Business Intelligence Enterprise Reporting Team
provides College and District Office users with reports
and data queries from the Student Information System,
as well providing training and data source information
so the users can report or extract data as needed.
Electronic Communications
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MEMO supports the time management and electronic
communications needs of MCCCD. This project began
in August 1999, to bring all district employees a seam-
lessly integrated set of electronic communication tools
including SMTP/IMAP compatible email, industry stand-
ard Staff and Faculty Address
Book & White Pages
access, and enterprise wide time management.
This supports the
personal
administrative needs of
MCCCD staff providing access to user profile
administration tools for campus level administration
as well as for the individual user profile management,
web calendar access, and
calendar desktop software downloads.
Enterprise Identity Management |
EIMS: EIMS
identifies the people we serve, and enables us to
provide them
with services
that are personalized to
their needs and
preferences,
while ensuring the
security of their information.
Resource 25: (authentication is required)
Resource 25 is a robust tool used to schedule facility
spaces, resources, and personnel.
R25 will pull college-specific
class schedule information from SIS to publish in
calendar
view. Along with web-published classes;
meetings,
workshops, performances, and student-
related activities
may be published on the calendar,
providing a single
location for viewing college activities.
As MCCCD becomes familiar with this
new tool, we will look at expanding services such as
online ticket sales for performances and events, and
interfacing with other district systems.
Technology Support Services (TSS):
Helpdesk -
The TSS Helpdesk is the first line of
support for all computer and account related issues.
The Help desk quickly resolves issues and escalates
Helpdesk tickets to the appropriate 2nd tier groups
for the District Office building and the MCCD College
sites. The Help-desk is additionally responsible for
coordinating employee account information for the
District Office and maintaining the TSS web site.
Desktop Support - The TSS Desktop Support duties include configuration for any computer related equip-
ment. Desktop Support performs hardware, software, and security recommendations, diagnostics, routine maintenance and repairs, and new hardware testing, setup and deployment. Desktop Support also maintains all the printers and maintenance required as well as quotes for purchasing equipment within the building.
Audio Visual Services - The TSS Audio Visual Services provides support for the Governing Board meetings along with any A/V setup requests for the District Office conference rooms.
Network/Security (Guardian):
Systems & Operations: Systems and Operations provide management and operation of the data center, servers, and storage. The Systems group focuses on system design, deployment, management, and problem re-solution. Operations focuses on normal daily activities including system monitoring, batch processing, prod-
uction printing, maintenance of legacy backup systems, and management of the data center and its environ-
mental systems. More information is available at the Systems and Operations website.
Telecommunications:
The Telecommunication team
is responsible for the provisioning of all tele-
communications wiring and services in the district
office, in addition to managing vendor relations
with telecommunication service vendors and providing
voice connectivity support to the desktop. This team
also provides trouble shooting expertise, design
assistance and district wide standards for voice.
Team support is district wide. Campus services include adding phone sets, setting up voice mail, long distance codes and performing adds, moves and changes.
The Telecommunications team is looking forward to the integration of VOIP (Voice over Internet Protocol) and will be working along side the Networking Team for the transformation.
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