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Services
Instructional Support Systems
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Blackboard: Blackboard is a Web-based application
that provides integrated Web-based learning services.
It is used by students and instructors for a broad range
of instructional activities.
Student Information System: The Maricopa Community
College District implemented this fully integrated,
web-based Student Information System (SIS) in
Spring 2008.
SIS is the system of
record for all student
information
and serves both students and staff in the
areas of
Admissions, Recruiting, Academic Advisement
and
Curriculum, Student Records, Financial Aid, Student
Financials, and Campus Community communications.
Legacy Student System:
The legacy Student Inform-
ation Systems was replaced
by the new Student
Information System described
above. It is currently
used for reference purposes only.
College Financial Systems:
The College Financial
System (CFS) is the system of record for all account-
ing transactions, including Purchasing, Accounts
Payable, Fixed Assets and General Ledger. The
annual Financial Report is derived from information
within CFS. The CFS application interfaces with
the BDS application, the HR application and the
Student Information System.
Human Resources Management System:The Human
Resources Management System (HRMS)
is the system
of record for all HR related data and
serves
both staff
and self-service employees in the
areas of
Human
Resources, Benefits, Payroll, Time &
Labor,
Training,
Talent Management, and Performance
Management.
Budget Development System:
The Budget Development
System (BDS) is a web-based application that brings
together CFS General Ledger financial information and
Human Resources personnel position data for analyzing
and developing the MCCCD's
annual budgets.
Maricopa LTS: Library Technology Services provides
acquisitions, cataloging,
interlibrary loan, processing,
and systems support to all MCCCD libraries,
and inter-
library loan services to the District Support Services
Center.
Decision Support System:
Designed to provide
district-
wide access to consistent, relevant and
timely information support decision-making on
multiple levels
(college and district level) and
within multiple
timeframes (weekly, semester,
annual, multi-year).
Provides data comparisons,
trend analyses and access
information that is
needed in order to support strategic
planning,
decision-making and risk management.
Supports
decision-making for over 600 administration
and
staff users.
Business Intelligence Enterprise Reporting:
Business Intelligence Enterprise Reporting provides
College and District Office users with reports and data
queries from the Student Information System, as well
providing training and data source information so the
users can report or extract data as needed. Supports
over 2,000 administration and staff users.
Responsibilities:
Electronic Communications
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Enterprise Email/MEMO: This is our Enterprise
Email and Calendar system. Enterprise Email/
MEMO supports the time management and elect-
ronic communications needs of MCCCD, by servicing
over 18,000 faculty, administration and staff users.
This project began in August 1999, to bring all
district employees a seamlessly integrated set of
electronic communication tools including SMTP/IMAP
compatible email, industry standard Staff and
Faculty Address Book & White Pages access, and
enterprise wide time management. This supports
the personal administrative needs of MCCCD staff
providing access to user profile administration tools
for campus level administration, as well as for the
individual user profile management, web calendar
access, and calendar desktop software downloads.
Responsibilities include:
Enterprise Identity Management |
EIMS: This is our Enterprise Identity Management
System. EIMS identifies the people we serve, and
enables us to provide them with services that are
personalized to their needs and preferences, while
ensuring the security of their information. Supports
over 120,000 student, faculty, administration and
staff users every semester. Responsibilities include:
The EIMS team is currently working on a new identity
and access management solution that will provide
MCCCD users with access to enterprise services based on their digital credentials. This project is called
College Identity Management System or CIMS. Some
specific goals for this project include, but are not
limited to, simplification of user password manage-
ment (single active account with password), automate
provisioning and de-provisioning of Employee and
Student accounts, and improve Campus AD Disaster
Recovery capabilities all while preserving AD forest
autonomy for each campus.
Resource 25: (authentication is required)
Resource 25 is the tool used to schedule facility
spaces, resources, and personnel. R25 will pull
college-specific class schedule information from
SIS to publish in calendar view. Along with web-
published classes; meetings, workshops, per-
formances, and student- related activities may
be
published on the calendar, providing a single
location for viewing college activities.
Enterprise Application and Database Administration Services
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Enterprise Application and Database Administration
Services : These groups provide both database and
application administration services for
all of our
Enterprise Applications, and support service for
over
120,000 faculty, administration
and staff users. This
group takes delivery of servers
from the Infrastructure
team and assumes responsibility for the installation,
configuration, management, and tuning of delivered
or in-house applications.
Data, Conversion &
Shadow System Services
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Data, Conversion & Shadow System Services:
This
group is responsible for the support of data
feeds
to college shadow systems and Maricopa
reporting
systems, data quality for SIS and
integration with
data warehousing and decision
support systems. Supports service for over 120,000
student and staff
users. Responsibilities include:
Technology Support Services
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Help desk and Account Services:
The Helpdesk is
the first line of support for all computer and account
access related issues. The Help desk receives initial
requests for assistance, quickly resolves those
requests for
which they are able and escalates the
requests through the Help Desk system to the
appropriate technical support teams for the District
Office, and as appropriate, for the college sites.
The Help Desk is also responsible for coordinating
employee account information for the District Office
and maintaining the Technology Support Services
website.
Desktop Support: The Desktop Support team is
responsible for the configuration, installation, test-
ing, diagnosis, routine maintenance and repairs of
all desktop computers and associated peripherals,
as well as network attached printers at the District
Office. Additionally, the team installs desktop soft-
ware and makes recommendations concerning hard-
ware, software and desktop security configurations.
Desktop Support is responsible for specifying and
obtaining quotes for computer and desktop related
hardware for the District Office.
Audio Visual Services: The A/V group supports the
media needs of the District Office and provides
direct support for the Governing Board facility during
sessions. In addition, they provide direct support
for all media setup requests for conference rooms
and meetings held at the District Office.
Enterprise Infrastructure
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Systems: The Systems group develops, manages
and maintains the server and storage environments
in the MCCCD Central Data Center. Server support
includes hardware and operating systems for more
than 500 traditional, blade and virtualized systems.
This involves planning, installation, testing, up-
grading, monitoring and problem resolution. Storage
support consists of maintaining the disk arrays that
comprise the Storage Area Network (SAN), which
now contains the capacity of more than 80 terabytes
(TB) of data, in addition to the local server attached
storage.
Operations: The operations group is responsible
for the physical staffing and support of the data
centers
and associated transactions on a three shift
schedule.
This includes managing and monitoring the
space allocation, redundant power
systems, airflow
capacity,
A/C maintenance and
physical
inspection of
the computing facilities. Responsibilities
include
management of the Backup Tape system
library, print-
ing of checks and various other business
documents,
manage
ment of the nightly (>1,500 jobs) batch
process run,
and the administration of the automated
job
scheduling
software. Operations also
includes
triage and co-ordination of response
function to
main-
tain systems
and services availability
and uptime.
Telecommunications: The Telecommunication
team
is responsible for basic support of the Legacy
Telecommunications systems at various MCCCD
colleges
and the District Office, as well as the
telecommunications wiring and services at MCCCD.
This group manages and maintains the district-
wide five-digit dialing plan and voicemail system.
Currently, the department is implementing Voice
over Internetworking Protocol (VoIP) systems at
the District Office and the various MCCCD colleges.
Network/Security (Guardian): The Networking
and Security team is responsible for the design,
installation, testing, management, maintenance
and security for the Local Area Network (LAN) at
the District Office and the Wide Area Network
(WAN) that connects all colleges and the District
Office, as well as the MCCCD connection to the
Internet. This includes firewall security services,
load balancing systems, wireless interconnectivity
and routing and switching equipment.
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